IT Support Technician responsible for supporting Guidepost IT systems and users. Providing technical support and ensuring security measures are met while working in a corporate setting.
About the role
- Help Desk Support Analyst providing technical assistance for Global Payments services. Supporting end-users with help desk issues for PC, server or mainframe applications, and hardware.
Responsibilities
- Provides help desk support to end-users for PC, server or mainframe applications, and hardware
- Documents and/or generates CSHD ticket for tracking purposes
- Assists with coordinating relevant groups to initiate prompt issue resolution for High to Critical impact issues
- Provides level one technical support and develop more in depth knowledge by assisting experienced peers
- Verifies systems during and after scheduled outages/ maintenance including screens, web sites and other company managed data for clients
Requirements
- High school diploma or equivalent
- Typically, minimum 2 years relevant exp Help desk, POS terminal experience
- Bachelor's Degree in Computer science or technical field (Preferred)
- Typically, Minimum 4 Years Relevant Exp Help desk; POS Terminal experience (Preferred)
Benefits
- medical, dental and vision care
- EAP programs
- paid time off
- recognition programs
- retirement and investment options
- charitable gift matching programs
- worldwide days of service
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