Operations Support Specialist supporting department workflow and managing productivity for ComPsych with a flexible hybrid schedule.
About the role
- Customer Care Representative managing sales orders and providing support to clients at Givaudan. Collaborating with operations to ensure timely and accurate delivery of orders in Mexico.
Responsibilities
- Manage sales order process from receipt of order through to shipment for assigned customers and affiliates in line with Customer Care guidelines
- Provide support for assigned customers and affiliates to meet order requirements
- Day to day communication with customers, operations and sales
- Interpret and analyse client schedules and prioritise orders
- Resolve issues and handle customer complaints internally and externally
- Confirm pricing, inventory availability and provide ship date information
- Arrange transportation with forwarders or shipping/freight team, manage process for dealing with International orders including inspection and shipping documentation requirements where relevant
- Prepare Invoices, Debit and Credit notes, process notifications and Customer Returns
- Coordinate with relevant departments to ensure orders are dispatched / delivered on time and manage customer expectations
- Coordinate with planning on information relating to demand planning and stock positions
- Update and maintain accurate customer records, including customer specific information, contracts, labelling, packaging and stock requirements
- Provide coverage and support accounts for other team members as necessary
- Properly identify the right communication method based on the sense of urgency and issue
- Knows how to diffuse a difficult situation and get resolution with the customers
- Identify opportunities for improvements in customer care
Requirements
- Bachelor´s degree
- 2 or more years of experience
- Communication Skills
- Experience in Customer Relationship Management
- Basic Knowledge of SAP or Order Entry Systems
- Basic Inventory Management knowledge
- Microsoft Office Expertise
- Basic Negotiation Skills
- Understanding of Incoterms and Shipping Terminology
- Language Skills: Advanced English
Benefits
- Annual bonus and PTU.
- Excellent medical insurance plan.
- Excellent Savings Plan.
- Gym pass benefits.
- Career Development Opportunities with access to many virtual learning sessions.
- International working environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Tier 1 Support Agent supporting Pet Care software customers through email, chat, and phone. Triaging requests and resolving common issues while ensuring exceptional customer experience.
Customer Support Representative serving customers with inquiries and orders in USA Sales channel. Collaborating with internal teams and providing exceptional service to ensure customer satisfaction.
Regional lead managing Customer Service, Warehouse & Logistics across Japan and Korea. Driving operational excellence and leading a team focused on service quality and continuous improvement.
VP of HR leading customer service initiatives at Synchrony, collaborating across global teams for effective HR solutions. Driving employee engagement and operational excellence within the organization.
Customer Service Professional delivering exceptional support for customer inquiries in the shipping industry. Responsible for maintaining records, resolving issues, and collaborating with sales and operations.
Customer Satisfaction Agent at Tiime, assisting entrepreneurs through a dedicated application. Engaging users via multiple communication channels and enhancing their experience.
Customer Service Representative assisting customers with orders and inquiries at Bron Tapes. Collaborating with internal teams to enhance customer experiences across the organization.
Customer Service Representative assisting customers with orders at Bron Tapes in Denver, PA. Handling phone calls, managing customer portals, and supporting sales goals.
Sales Support Representative assisting customers in selecting products and providing solutions. Collaborating with sales associates to ensure great customer service at Ferguson.