Project Engineer managing technically demanding national and international large - scale projects. Involvement from first inquiry to execution with a global presence in construction technology.
About the role
- Customer Support Engineer supporting Gas Power assets in Europe, focusing on technical resolutions and customer experience. Collaborating with engineering teams and managing customer relationships.
Responsibilities
- Support of installed base with special focus on Europe 9HA customers including activities such as customer issue resolution, fleet issues, service bulletin implementation, Monitoring & Diagnostics, fleet configuration.
- Maintenance of fleet data, outage management.
- Respond to customer requests using technical product knowledge and analytical skills while adhering to sound engineering principles, standards, practices, procedures.
- Escalate issues as required, act as the liaison between the field, Product Support, Monitoring & Diagnostics, Performance, Repair, Application and design engineering teams within the engineering community to drive technical resolution, to help identify and drive corrective actions to minimize fleet risk and enhance fleet reliability in Europe.
- Establish, maintain, and develop relationships to understand customer's operational model and their technical expectations.
- Regular communication with multiple levels within the customer organization as well as travel to the customer sites will be required.
- Lead customer technical meetings to share technical risks identified in the fleet, fleet performance, communicate engineering recommendations and customer specific technical solutions to enhance their asset reliability and availability.
- Provide technical support during unplanned/forced outages to enhance customer experience and meet their availability goals.
- Provide Service ITR teams with technical support for sales and proposal activities, in collaboration with the Application Engineers and Sales Account Leaders.
- Be actively engaged in outage planning/execution and support outage productivity improvements.
- Work closely with Monitoring and Diagnostic team to analyze plant operations, identify, and drive improvements to their asset performance.
- Program management, root cause analysis activities for product technical issues.
- Interface with M&D, Product-Line, System and Design Engineering teams.
- Provide technical leadership to personnel supporting the project or assigned to resolve technical issues.
- Prepare technical presentations for GEV Leaders and our Gas Power customers in Europe to ensure proactive and timely communication of significant issues or upcoming fleet issues.
- Provide engineering leadership and technical guidance for all new unit installations during the commissioning phase to meet safety, quality, and timeliness goals.
Requirements
- Bachelor or Master of Science in Mechanical, Aerospace or Electrical Engineering.
- Relevant experience in the Gas Power Energy Sector
- Relevant experience with Power Plant engineering, field service, customer support, or operations and maintenance preferably HDGT, Steam or Generator
- Able to lead Lean transformation
- Excellent communication/presentation skills
- Fluent written and spoken skills in English.
- French and/or German languages will be an advantage
Benefits
- Relocation Assistance Provided: No
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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