Sr Manager leading contract operations for membership activities at Fresenius Kabi. Responsible for team oversight, strategic direction, and collaboration with internal business functions.
About the role
- Customer Operations Associate at a FinTech startup in Berlin. Supporting German customers and improving operational processes within the team.
Responsibilities
- Act as the main operational contact for our German customers.
- Develop a deep understanding of our FinTech product across different use cases, markets, and customer needs.
- Approach complex situations with curiosity and structure, identifying root causes and assessing potential risks.
- Work closely with Compliance, Product, Risk, and other Operations teams to resolve cases efficiently.
- Learn how robust processes, clean data, and operational excellence improve customer experience and contribute ideas to enhance operations.
Requirements
- Bachelor’s degree (or equivalent) in Business, Communications, Finance, Economics, Law, or a related field, or comparable practical experience
- Native-level German (C2) and strong English skills (minimum C1)
- Dutch language skills are a strong plus
- Strong interest in FinTech, financial processes, or operational excellence
- Proactive, hands-on mindset and willingness to take ownership
- Resilient and comfortable working in a fast-paced environment.
Benefits
- Top-of-market compensation package, including equity.
- 20 days “work from abroad”
- 600 EUR/GBP Learning & Development budget
- Other local benefits.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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