Chief of Staff supporting C - suite executive with strategic, operational, and organizational leadership. Driving business growth and innovation while ensuring accountability and performance metrics.
About the role
- Director - Implementation leading healthcare technology implementations for client onboarding and product delivery. Overseeing processes to ensure quality, scalability, and efficiency in operations.
Responsibilities
- Lead and manage the Product Implementation function ensuring timely client onboarding.
- Own the end-to-end implementation process, from requirements gathering through go-live, including process design and execution.
- Build and manage a team to foster for efficiency and agility.
- Drive consistency, scalability, and quality in implementation methodology, tools, and processes.
- Collaborate with cross-functional teams to ensure smooth hand-offs and alignment.
- Track and report implementation progress, timelines, risks, and escalations to leadership.
- Establish best practices and continuously improve delivery models to increase implementation bandwidth without compromising quality.
- Be the counterpart to customer leaders during implementations, providing strategic oversight and ensuring alignment between client goals and delivery outcomes.
Requirements
- 12–15+ years of experience in technology services/implementation, with at least 5 years in a leadership role.
- Deep experience in healthcare technology and SaaS product implementations, with a strong understanding of U.S. healthcare workflows – is a strong plus
- A demonstrated ability to scale implementation capacity by building efficient team structures that increase throughput.
- A leadership style that balances strategic direction with hands-on involvement, ensuring accountability at every level of the team.
- Strong skills in program management, process design, and metrics-driven delivery, consistently driving on-time implementations.
- Comfort working with U.S. clients and aligning partial availability to U.S. hours
- Ability to inspire, coach, and grow managers and their teams while instilling a culture of ownership, transparency, and continuous improvement.
Benefits
- 4 days (WFO) & 1 day (WFH)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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