Associate Director - Credit/Collections managing operational aspects and leading credit and collections team at AT&T. Driving strategies for credit risk and collections management in a fast - evolving environment.
About the role
- Senior Process Associate in Collections, Claims and Disputes at Genpact managing claim documents and client inquiries. Ensuring timely processing of claims with operational support for various business lines.
Responsibilities
- Examine claims documents received
- Examine documents to settle any required adjustments
- Review client inquiries regarding open billing invoices, research statements from ceding companies and brokers
- Ensure timely and accurate processing of claim documents, including claim payments and claims setup, sending of acknowledgement letters, and other non-core claims processes
- Issuing, checking and sending dunning letters / Collection letters
- Resolve deductions & disputes
- Follow up on accounts and on disputed items
- Identify potential claims to be called out and refer to appropriate personnel
- Remain abreast of company and industry changes as well as changes in internal processes and procedures
- Provide operational support as needed to various business lines, communicate with customers via phone and written correspondence to obtain specific claim information
- Work with the Accounting team to book corrections and assure ledger
- Support ad hoc requests from Business groups and local units
- Provide required monthly reports
- Successfully graduating the training plan attached to the position and the tasks;
- Updating the working procedures periodically;
- Training other team members regarding the daily tasks whenever necessary and requested by the manager;
- Maintain and develop relationships with relevant markets and client serviced by team and all major customers within those markets as appropriate;
- Identify opportunities for continuous process improvement and innovative solutions and communicate to direct manager
Requirements
- Language level: Serbian, preferably C1 + English, B2
- Graduate / Post-graduate in Business Management or similar
- Anti-money laundering relevant certifications are nice to have
- Good Excel, MS Access, Power Point skills, word and experience in VBA will be an added advantage
- Previous working experience on OTC – Collections is an advantage
- Be a self-starter, highly organized and able to handle multiple priorities and meet deadlines
- Good verbal and written communication skills and able to deliver results in time
- Working experience with various countries and cultures would be a plus
- Insurance Certification/ experience would be a plus
Benefits
- Professional development
- AI certifications to advance your skills
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Collections Administrator managing accounts receivable collections and client inquiries for Barr's financial operations. Collaborating with the Project Accounting team to ensure timely payments and accurate records.
Gerente de Estratégia de Cobrança gerenciando equipes de analytics e cobrança. Focado em modelos de propensão a inadimplência e integração entre os canais de cobrança.
Auditing passenger layover accommodations and managing financial documentation for TA Connections. Engaging with hotels and resolving financial discrepancies in a hybrid work setup.
Assistente de Cobrança no Centro de Excelência Votorantim lidando com clientes inadimplentes. Foco em recuperação de dívidas e renegociação através de contato ativo e receptivo.
Senior Analyst in Physical Collection Operations at YDUQS. Responsible for managing third - party collections and optimizing strategies across various offices.
Collections Coordinator managing accounts receivable for Cherry Bekaert, handling client communications and payment discrepancies. Working in a hybrid model from the office 2 - 3 days a week.
Facility Direct Collections Specialist handling collections for unpaid customer accounts at a leading healthcare service provider. Managing account status, communications, and documentation processes.
Mortgage Collections Specialist contacting members to manage delinquent loans and checking accounts. Negotiating arrangements to restore accounts to good standing with effective communication skills.
Collections Senior Process Associate responsible for customer accounts and dispute management in Bucharest. Joining Genpact to drive AI and digital innovation in collections processes.