Business Transformation Director leading enterprise-wide AI-driven initiatives at Genesys. Accountable for measurable business impacts through transforming operations and commercial functions.
Responsibilities
Identify and prioritize high-impact AI-enabled opportunities aligned to strategic objectives.
Develop and sequence a transformation roadmap balancing value, feasibility, and organizational capacity.
Lead end-to-end redesign of critical processes to embed AI and automation.
Build and validate business cases and ROI models.
Influence senior leaders across functions in complex political environments.
Oversee a portfolio of AI-enabled initiatives.
Requirements
7+ years in business transformation, strategy, operations, or consulting.
Demonstrated track record of delivering measurable enterprise impact.
Experience redesigning complex processes and operating models.
Strong financial acumen and business case development capability.
Deep understanding of cross-functional enterprise dynamics.
Proven ability to influence without formal authority.
Working fluency in AI and automation concepts (technical background not required).
Exceptional executive communication skills.
Benefits
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Job title
Business Transformation Director – AI-Led Enterprise Transformation
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