UX Manager enhancing user experience across 16 international online shops in an e - commerce company. Responsibilities include UX design, research, and team collaboration.
About the role
- Senior UX/UI Designer developing AI-driven design solutions for GEICO's customer experience. Collaborating across teams to deliver impactful user-centered designs in a hybrid environment.
Responsibilities
- Collaborates with product, engineering, and business teams to uncover customer and business needs
- Translates complex ideas into understandable concepts and solutions that evolve and enhance the product experience
- Manages through shifting priorities to provide clear direction and input on product prioritization and support early product definition
- Advocates for the customer through human-centered design methods, including discovery, research, and user testing
- Facilitates and participates in workshops with internal and external stakeholders to align with business needs
- Creates process and user flows, wireframes, journey maps, and user interface specifications
- Delivers design assets for acceptance, development, and delivery to market in partnership with engineering
Requirements
- Bachelor’s Degree in a related field
- 5+ years of experience (or 3+ with Masters degree) with User Experience design
- 3+ years designing for AI/ML products, chatbots, or conversational interfaces
- Experience designing complex B2B platforms with multiple user personas and workflows
- Proficiency with enterprise design systems and component libraries
- Advanced skills in Figma, plus experience with rapid prototyping tools like Cursor for AI-assisted design iteration
- Experience designing chat interfaces, multi-agent systems, and voice interactions
- Understanding of AI explainability, confidence scoring, and source attribution in user interfaces
- Expertise in designing complex AI workflows that remain intuitive for non-technical users
- Experience designing interfaces where AI determines optimal tools/models based on user prompts
- Experience with MCP (Model Context Protocol) or similar AI integration frameworks
- Background in data visualization or analytics platforms
- Experience designing for both business users and technical practitioners.
Benefits
- Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being.
- Financial benefits including market-competitive compensation.
- 401K savings plan vested from day one that offers a 6% match.
- Performance and recognition-based incentives.
- Tuition assistance.
- Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
- Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.
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