Head of Field Engineering at Oumi managing customer - facing technical function. Leading strategy, execution, and partnership with sales for successful AI adoption.
About the role
- Field Engineer Apprentice supporting imaging equipment and ensuring functionality in hospitals. Evaluating, troubleshooting, and performing repairs to enhance customer satisfaction.
Responsibilities
- Work within hospital radiology environment to evaluate and troubleshoot imaging equipment issues and implement appropriate repairs.
- Complete Preventative Maintenance on designated equipment.
- Perform safety and environmental inspections ensuring compliance to Health and Human Services and Environmental Health and Safety guidelines.
- Complete necessary service and repair documentation following hospital protocol and GEHC policies & procedures.
- Maintain daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
- Learn and ensure proper care of tools and test equipment and ensure calibration.
- Enhance and maintain technical knowledge of current standards, codes and procedures regarding safe and effective use of medical equipment.
- Mentor with and assist more experienced technicians on progressive repairs and resolution, and will work as a member of the local team to provide efficient service delivery to all accounts within his/her assigned area.
- Complete all planned Quality and Compliance training within the defined deadlines.
- Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.
Requirements
- AS, BS, MS degree, military education, certificate program, current student with less than 12 months from completion OR High School Diploma/GED with 6 months experience servicing electronic, IT or mechanical equipment.
- Previous experience and/or course work in which you have successfully interpreted schematic diagrams and performed troubleshooting and planned maintenance on basic diagnostic imaging or electronic equipment following current standards, code, and procedures to ensure safe and effective operation of those devices.
- Must have reliable transportation and a valid driver's license.
- Legal authorization to work in the U.S. is required.
Benefits
- medical
- dental
- vision
- paid time off
- 401(k) plan with employee and company contribution opportunities
- life insurance
- disability insurance
- accident insurance
- tuition reimbursement
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