Field Service Technician supporting equipment installation and maintenance in North America. Collaborating with international teams and ensuring customer satisfaction in hands - on role.
About the role
- Field Engineer I providing preventative maintenance and support for medical equipment in Sarasota and Fort Myers area. Collaborating with experienced engineers and enhancing customer satisfaction processes.
Responsibilities
- Learn to complete on-time and accurate Preventative Maintenance, FMIs and/or ISIs.
- Assist more experienced field engineers with equipment installation.
- Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment.
- Effectively communicate and partner with teammates and colleagues.
- Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
- Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.
- Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.
- Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.
- Serve as a member of the account community for key accounts.
- Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.
- Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business.
- Keep up to date with competitor information and market trends.
- Answer service calls independently without assistance within one year of employment.
Requirements
- Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering or related field; OR equivalent military education OR participant in the formal GEHC Biomed/FE Services Internship OR Military Externship program OR High School Diploma/GED and 4 or more years of experience servicing electronic equipment.
- Experience with Web applications as well as Microsoft suite of products.
Benefits
- Relocation Assistance Provided
- Great work environment
- Professional development
- Competitive compensation
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Traveling Commissioning Field Engineer executing hands - on testing of electrical systems across the U.S. Involves onsite mentoring, project management, and collaboration.
Field Service Technician responsible for maintaining Clever Devices technology systems. Handles service calls, repairs, and customer inquiries while ensuring high - quality service at transit locations.
Field Service Technician performing electrical testing for industrial and utility clients across Manitoba. Focused on hands - on problem solving and system maintenance in a collaborative environment.
Field Service Technician servicing electromechanical equipment for NCR Atleos with a focus on customer installation and maintenance. Engaging with clients and resolving issues promptly within assigned territory.
Junior Service Engineer in Marine Automation supporting troubleshooting and maintenance activities on automation systems. Ideal for recent graduates seeking to combine technology, travel, and practical problem solving.
Field Operations Engineer providing face to face IT support to Essex Police Officers across the county. Managing equipment needs and performing hardware setups in a dynamic environment.
Field Service Technician maintaining and repairing compressed air equipment in Syracuse and surrounding areas. Engaging with customers to provide solutions and support.
Field Service Technician performing preventive and corrective maintenance on Battery Energy Storage Systems. Supporting field service engineers with maintenance tasks and general site upkeep while working outdoors.
Field Service Engineer performing service activities on Battery Energy Storage Systems at LG Energy Solution. Executing maintenance and providing technical support through remote tools.