Field Service Technician troubleshooting and maintaining lift trucks for Crown Equipment Corporation. Performing scheduled maintenance and repairs while ensuring customer satisfaction.
About the role
- Field Service Engineer performing preventative maintenance and troubleshooting on medical equipment while ensuring customer satisfaction. Requires travel to customer locations within Knoxville, TN area.
Responsibilities
- Learn to complete on-time and accurate Preventative Maintenance, FMIs and/or ISIs.
- Assist more experienced field engineers with equipment installation.
- Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment.
- Effectively communicate and partner with teammates and colleagues.
- Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
- Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.
- Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.
- Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.
- Serve as a member of the account community for key accounts.
- Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.
- Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business.
- Keep up to date with competitor information and market trends.
- Answer service calls independently without assistance within one year of employment.
Requirements
- Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education; OR participant in the formal GEHC Biomed/FE Services Internship, Apprenticeship or Military Externship program; OR High School Diploma/GED and 4 or more years of experience servicing electronic equipment.
- Experience with Web applications as well as Microsoft suite of products.
- Must have and maintain a valid Driver's License.
- Willingness to be available "after hours", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.
- Legal authorization to work in the U.S. is required.
Benefits
- Relocation Assistance Provided
- Professional development opportunities
- Competitive compensation
- Career opportunities in a culture that fosters care, collaboration, and support
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Field Service Technician repairing lift trucks for Crown Equipment Corporation. Responsible for diagnosing, maintaining, and repairing lift trucks while providing excellent customer support.
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