Customer Success Representative assisting customers with tailored guidance and effective solutions in RV rentals. Engage in team collaboration to ensure high - level customer service at roadsurfer.
About the role
- Customer Success Manager managing high-profile customer accounts for Gearset. Focusing on growth, retention, and delivering business value through collaboration and strategy.
Responsibilities
- Own a small portfolio (≈40 accounts) of high-profile customers, including some of the largest organisations in the world.
- In this senior, quota-carrying role, you’ll be accountable for growth, retention, and long-term customer value.
- Operate as the quarterback for each account, building executive-level relationships and orchestrating the right Gearset resources—such as Account Managers, DevOps Architects, and product teams—to deliver outcomes.
- Own the customer strategy, success plan, and growth number, while coordinating closely with Executive Account Managers on commercial execution.
- Deeply understand customer goals and DevOps maturity to discover challenges and identify opportunities for increased adoption and new product attach.
- Translate technical outcomes into clear commercial and business value for senior technical and business leaders.
- Identify risk early to create proactive mitigation plans, protecting Gearset’s exceptionally high Gross Revenue Retention (GRR) in this segment.
- Represent your customers internally, influencing roadmap and go-to-market decisions through clear feedback and insight.
Requirements
- You have significant experience in a senior, commercially-focused CSM role, ideally in Enterprise or Strategic segments.
- You have a proven track record of owning a number and driving expansion in complex, high-value accounts.
- You’re comfortable engaging, influencing, and presenting to executive-level stakeholders.
- You have strong technical curiosity and credibility, with the ability to understand Salesforce, DevOps practices, and Gearset’s platform in depth.
- You have exceptional communicator: confident in discovery, demos, storytelling, and executive presentations.
- You’re highly organised, proactive, and comfortable operating with autonomy in a high-expectation environment.
- You’re motivated by ownership, impact, and raising the bar for yourself and those around you.
Benefits
- This is a full time opportunity, working Monday to Friday with the option of flexible home working (for most of us that looks like 2-3 days a month in the office)
- Opportunity to join our Long Term Incentive Plan
- Generous personal development budget for courses, conferences, or whatever is useful to your professional development in the role of up to £1500 per year
- Top end hardware provided
- Free lunch in the office
- 25 days holiday plus bank holidays (with the option to buy an extra 5 each year).
- Company pension plan (matching up to 5%)
- Bupa healthcare
- Life insurance & critical illness cover
- Discounted gym membership, as well as a range of health and wellness benefits
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Customer Success Representative assisting customers with RV rentals and inquiries. Handling booking management, troubleshooting, and ensuring high - level customer satisfaction.
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