IT&D Director leading large - scale, complex infrastructure transformation initiatives at Reckitt. Responsible for strategic oversight and cross - functional alignment to deliver resilient and scalable infrastructure platforms.
About the role
- Associate Director leading digital field capability strategy for Galderma, enhancing customer engagement for the pharmaceutical field force. Overseeing the integration of digital tools for sales effectiveness and customer interaction.
Responsibilities
- Develop and execute a multi-year strategy for field digital enablement that supports commercial priorities and talent development goals
- Serve as a senior advisor to Sales leadership on digital engagement trends, capability gaps, and readiness for new initiatives
- Act as the business owner for the sales force digital engagement ecosystem, defining the roadmap for key capabilities including the Veeva Commercial Cloud platform, AI-driven insight/NBA engines, Interactive Visual Aids (IVAs), virtual engagement/remote detailing tools, and field-facing content portals
- Lead high-priority initiatives for the field force, including the pilot and national rollout of new digital engagement tools, AI-powered dashboards, and platforms
- Ensure field digital capabilities are fully integrated with enterprise omnichannel customer journeys
- Collaborate with Sales Training to design and implement learning programs that support the adoption of new digital tools, data-driven selling models, and virtual engagement skills
- Oversee the field strategy and platform integration for digital sample management and fulfillment
- Establish and manage a network of "field champions" or "super users" to foster a culture of continuous improvement and embed best practices
- Collaborate with Compliance, Regulatory, and Medical Affairs to ensure all field-facing digital tools and content meet FDA, PhRMA, and corporate standards
Requirements
- Bachelor’s degree in Life Sciences, Business, Education, or related field (Master’s preferred)
- 8-10+ years in pharmaceutical, biotech, or dermatology roles
- 5+ years of progressive responsibility in sales, sales leadership, sales training, or commercial digital/IT roles
- Deep expertise and hands-on experience with the Veeva Commercial Cloud ecosystem (including CRM, Approved Email, CLM, and Veeva Engage) is required
- Demonstrated success leading large-scale change management or technology adoption initiatives for a sales organization
- Proven ability to influence senior leaders and drive adoption of new digital ways of working across a matrix organization
- Strong understanding of omnichannel marketing principles and the integration between sales and marketing platforms
- In-depth knowledge of FDA regulations, PhRMA Code, and healthcare compliance guidelines
- 10-20% travel
Benefits
- Health insurance
- 401(k) plan with employer match
- Generous paid time off policy
- Hybrid work schedules
- Annual short-term incentive program based on corporate performance with a multiplier focused on individual performance
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