IT Support Specialist managing cloud and on - premises network for CMHA Peel Dufferin. Troubleshooting and resolving IT issues while providing professional user support at the agency.
About the role
- EDI Helpdesk Representative handling provider inquiries for healthcare clients. Responsible for call management, compliance with SLAs, and supporting member updates.
Responsibilities
- Answers telephone calls using an automated system and responds to basic to moderately complex provider questions and/or forwards call to appropriate personnel
- Conducts outbound calls to resolves written provider requests/inquiries
- Processing member updates for audit and reporting purposes and verifying the accuracy of the updates
- Adhere to the client’s SLAs and consistently meet production targets
- Interfaces with team personnel, management, and customers in reference to customer service issues
Requirements
- High School Diploma is required
- Healthcare/Medicaid work experience is a plus
- Outstanding customer service with call center background a plus
- Knowledge of basic helpdesk software, computer software and Microsoft Office applications
- Ability to multitask, work with multiple computer applications, work independently, follow oral and written directions
Benefits
- Flexible vacation policy
- 401(k) employer match
- Comprehensive health benefits
- Educational assistance
- Leadership and technical development academies
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