GMP Facility Operations Manager overseeing facility operations and ensuring Good Manufacturing Practices at Emory University. Responsible for equipment maintenance, cleaning services, and compliance with safety protocols and regulatory standards.
About the role
- Jr Operations Analyst at FULL Creative analyzing data for Contact Center performance. Working with teams to enhance operational efficiency and reporting processes.
Responsibilities
- Analyze data sets to identify trends, patterns, and actionable insights that improve Contact Center performance.
- Ensure reports and analytics align with business goals and strategic direction.
- Identify, gather, and document new reporting requirements from internal stakeholders.
- Evaluate and recommend reporting tools and technologies to enhance analytics capabilities.
- Conduct detailed business analysis and root cause analysis with clear, data-driven recommendations.
- Maintain and automate dashboards, reports, and visualizations using MS Office or Google Sheets.
- Monitor operational issues and collaborate with teams to offer real-time solutions.
- Work closely with Contact Center teams to support decision-making with timely and accurate data.
- Share knowledge and best practices across the team to drive continuous improvement.
Requirements
- 0-1 year
- Strong numerical and analytical skills with the ability to interpret data and identify trends.
- Basic understanding of Contact Center operations, metrics, and workflows.
- Proficiency in MS Office and Google Sheets for data handling and reporting.
- High attention to detail with strong planning and task prioritization skills.
- Excellent communication and active listening skills.
- Proactive approach to problem-solving with a solution-oriented mindset.
- Ability to manage time effectively and meet consistent deadlines.
- Strong team player with a sense of empathy, accountability, and collaboration.
- Commitment to continuous learning and knowledge sharing.
- Willingness to work in a 24/7/365 shift-based environment.
- Should be flexible coming to office as per business requirements.
Benefits
- Good Internet speed (Above 100 MBPS Download and Upload) with the ability to be wired (LAN)
- Power backup (if you have frequent power cut issues)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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