Consultant for ecological construction supervision handling complex projects in water management and infrastructure at Fugro. Working in an international team with a focus on compliance and environmental guidelines.
About the role
- Service Management Tools Consultant designing and developing ITSM tool solutions for diverse clients. Collaborating on service transformation and implementing best practices in IT Service Management.
Responsibilities
- Designing and developing IT Service Management tools to fulfil the clients’ requirements
- Using best practices and standards including ITIL, ISO20000, Lean, BPMN, and Agile to design processes
- Performing audits and maturity assessments customers’ existing ITSM tools to identify areas for improvement
- Design and lead workshops, either face to face or virtually
- Work with third party ITSM tool vendors to implement ITSM tool solutions
- Develop the FSP Service Management Tool to support the delivery of managed services
- Working with other capabilities across FSP to deliver wider service transformation programmes
- Working with clients across a range of public and private sector organisations
Requirements
- Possess a good understanding of ITIL practices
- Knowledge and experience of implementing ITSM tools on-prem and as a SaaS platform
- Excellent understanding of IT Service Management Toolsets, productivity, and automation tooling
- Passionate about helping customers improve and gain more value from their IT and Digital Technology through improved user experiences and efficiencies
- Practical hands-on experience of working in a Service Management team to deliver ITSM toolsets
- Preferably hands-on experience with ServiceNow
- Preferably a holder current or previous HMG Security Clearance
Benefits
- A collaborative and supportive environment in which you can grow and develop your career
- The tools and opportunity to do work you can be proud of
- A chance to work alongside some of the best people in the industry, who always seek to share their knowledge and experience
- Hybrid working – we empower you to make smart choices about when and where to work to achieve great results
- Industry leading coaching and mentoring
- Competitive salary and an excellent benefits package
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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