Senior Account Manager managing multiple client accounts and coordinating internal teams for a medical communications agency. Ensuring project delivery aligns with client strategies and managing financials effectively.
About the role
- Account Management/Program Coordinator at Franklin Electric enhancing customer experience and managing strategic programs. Join a diverse team focused on providing innovative water solutions.
Responsibilities
- Build and maintain strong customer relationships by understanding their goals and providing proactive support.
- Anticipate customer needs, identify opportunities or issues, and recommend solutions that drive growth and satisfaction.
- Act as the voice of the customer, partnering with marketing, product, sales, and other teams to improve the customer experience.
- Leverage customer insights and benchmark data to identify upsell opportunities and optimize product usage.
- Engage in customer visits, events, or trade shows as needed to strengthen partnerships.
- Lead the planning, execution, and compliance of assigned programs, including managing timelines, deliverables, and program documentation.
- Serve as the primary point of contact for program details, inquiries, and issue resolution across cross-functional teams.
- Process orders and ensure alignment with program requirements and customer expectations.
- Track program performance and provide updates or reporting to stakeholders.
Requirements
- Bachelor’s degree (preferred)
- Three to five years of relevant experience or training in customer service, customer experience, customer success, or a related field (required)
Benefits
- Hybrid remote work arrangements
- Generous paid time off & holidays
- Paid parental leave & on-site motherhood rooms
- On site café & complimentary beverage stations
- Indoor fitness facility & outdoor walking paths
- 401(k) with matching & service contributions
- Health, dental, vision, life insurance
- Short & long-term disability
- Fertility & adoption support
- Undergraduate & graduate tuition reimbursement
- Professional development assistance
- Health & wellness programs
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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