Operations Support Specialist managing DHHS ticketing system for compliance. Overseeing internal monitoring and resolution of ServiceNow tickets as a key liaison for internal experts.
About the role
- Customer Service Specialist offering support for customers in a fast-growing pet insurance company. Responsible for handling inquiries and ensuring customer satisfaction through various communication channels.
Responsibilities
- You respond to customer inquiries via email, chat, and phone, providing first-class support.
- You process and review veterinary invoices to ensure fair and accurate reimbursement decisions.
- You help pet owners understand our insurance terms and coverage — clearly and understandably.
- You work closely with internal teams to improve customer experience and processes.
- You maintain documentation in our systems to ensure smooth operations.
Requirements
- You have previous experience in customer support, a veterinary practice/clinic, or another customer-facing role.
- You have fluent German language skills, written and spoken, and basic English skills to communicate with the international team.
- You possess excellent written and verbal communication skills.
- You have a structured and detail-oriented way of working.
- You can handle multiple tasks at once — both advising customers and supporting projects.
- You are curious and consistently motivated to learn new things.
- You are flexible and practical, and motivated to work in a dynamic environment.
- You are a true team player and value regular exchange with colleagues.
Benefits
- The opportunity to be part of a dynamic company in an early growth stage.
- A flexible, dynamic, and friendly company culture.
- An international working environment with plenty of scope to make an impact.
- The joy of working on a unique product that makes the world a little better.
- Hybrid work model (office and home office).
- Dogs are welcome in our Berlin office.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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