Operations Support Specialist managing DHHS ticketing system for compliance. Overseeing internal monitoring and resolution of ServiceNow tickets as a key liaison for internal experts.
About the role
- Customer Service Specialist providing support for customers regarding their pet insurance needs. Engaging with clients via email, chat, and phone while ensuring high customer satisfaction.
Responsibilities
- You respond to customer inquiries via email, chat, and phone, providing first-class support
- You process and review veterinary invoices to ensure fair and accurate reimbursement decisions
- You help pet parents understand our insurance terms and coverage — clearly and understandably
- You work closely with internal teams to improve customer experiences and processes
- You maintain documentation in our systems to ensure smooth operations
Requirements
- You have gained initial experience in customer support, in a veterinary practice/clinic, or in a customer-facing role
- You have business-fluent German (spoken and written) and basic English skills to communicate with the international team
- You possess excellent communication skills, both written and verbal
- You have a structured and detail-oriented way of working
- You can juggle multiple tasks at once — advising customers while supporting projects
- You are curious and motivated to learn new things
- You are flexible and hands-on and are motivated to work in a dynamic environment
- You are an absolute team player and value regular exchange with colleagues
Benefits
- The opportunity to be part of a dynamic company in an early growth phase
- A flexible, dynamic, and warm company culture
- An international working atmosphere with plenty of scope to shape your role
- The joy and enthusiasm of working on a unique product that makes the world a little better
- A hybrid working model combining office and home office
- Dogs are, of course, welcome in our Berlin office
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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