Product Owner specializing in WhatsApp and AI for educational clients at CI&T. Responsible for revenue generation and customer engagement through conversational solutions.
About the role
- VP of Product Management leading Ford Credit's vision and execution of commercial lending and software financial products. Driving innovative financing solutions for various business entities.
Responsibilities
- Drive Commercial Strategy: Define the product roadmap for multiple quarters and beyond, ensuring a seamless integration of FinSimple commercial lending with Ford Pro’s software and services suite.
- Political Capital & Organizational Influence: Build and leverage strong relationships across a complex matrix of 6+ internal organizations (including Ford Pro, Engineering, Marketing, Sales, Operations, business stakeholders and Risk) to align conflicting priorities and secure buy-in for shared goals.
- Cultivate Talent: Build and mentor a high-performing team through active coaching, succession planning, and a culture of collaborative innovation focused on the unique needs of business customers.
- Deliver High-Priority Initiatives: Direct the end-to-end execution of massive, high-visibility projects, specifically focusing on:
- - Consolidated Commercial Ecosystems: Being the key financial voice on unified commercial customer experiences.
- - Portfolio Modernization: Revamp core commercial lease and retail offerings to meet modern fleet flexibility requirements.
- - Digital Experience Convergence: Lead product integrations to merge disparate digital entry points into cohesive experiences.
- - Manage Ongoing Product needs: Oversee existing lines of credit and fleet management tools.
- - Data-Driven Prioritization: Leverage AI and product frameworks to gauge success focusing on P&L objectives.
- - Dealer Enablement: Resolve dealer pain points and needs on digital tools and portals.
- Navigate Corporate Complexity: Align dependencies across global portfolios, acting as the "glue" between teams.
- Dealer & Partner Relations: Strengthen relationships with external dealers, ensuring roadmap supports their goals.
- Mitigate Systemic Risk: Proactively identify risks associated with commercial lending and ensure communication across stakeholders.
Requirements
- Bachelor’s degree or combination of experience and education
- 12+ years of Product Management experience
- 6+ years of experience hiring, managing, and developing both individual contributors and leaders
- Experience engaging at an executive level internally with cross-functional groups
- Critical thinking/analytical leadership experience
- Experience presenting to senior executive audiences.
- Experience working in a matrixed team structure and influencing across product areas
- Proven leader in Commercial/B2B product management, specifically within the Ford Pro FinSimple or similar commercial fleet ecosystem.
- Specific experience delivering consolidated billing ecosystems, complex commercial leasing products, or large-scale digital platform consolidations.
- Extensive experience implementing and scaling AI solutions that enhance customer and agent experiences.
- Demonstrated ability to influence without authority across multiple disparate business units (e.g., Sales, IT, Finance, Operations).
- Holds a Master’s, MBA, PhD, or equivalent experience.
Benefits
- Immediate medical, dental, vision and prescription drug coverage
- Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
- Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
- Vehicle discount program for employees and family members and management leases
- Tuition assistance
- Established and active employee resource groups
- Paid time off for individual and team community service
- A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
- Paid time off and the option to purchase additional vacation time.
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