System Engineer Customer Services at Somnitec handling diverse IT support for Swiss clients. Engaging in troubleshooting, monitoring, and enhancing customer satisfaction through excellent service.
About the role
- SET engineer ensuring system engineering efficiency and delivery for vehicle programs at Ford. Responsible for functional support and cross-functional issue resolution in automotive engineering.
Responsibilities
- Drive functional issue resolution between functional engineering teams. (Exterior Systems & Structures, Interior Systems, EE Hardware and Underbody Systems, etc.) to support program milestones.
- Drive cross-functional issue resolution (Program, studio, finance, quality, attribute, manufacturing, STA, suppliers, etc.) to support program milestones.
- Drive system design efficiency, finding solutions to reduce complexity, vehicle cost, and/or vehicle weight.
- Manage system cost status with design and release (D&R) and finance teams by reviewing engineering analysis of design changes, ensuring efficient vehicle solutions are being brought forward to program.
- Lead weekly reporting of SET team program milestone status to leadership.
- Lead escalation of issues when needed within applicable functional teams.
- Lead resolution of product development launch issues via change management tools and other launch performance metrics for on-time delivery of launch.
- Provide technical updates on issue resolution to the integration and program teams.
- Ensure alignment of engineering resources to budget for all phases of the program.
Requirements
- Bachelor’s degree in engineering or related degree.
- 5+ years of experience with one or more of the following systems: Side door systems, body structures, hardware/locks/mechanisms, front/rear systems, lighting, liftgates, hoods, or similar
- Ability to convey complex technical information to diverse non-technical audiences.
- Ability to guide cross-functional teams to solutions.
- Demonstrated ability to solve complex problems.
- Demonstrated organizational and delegation skills with proper follow-up
- Demonstrated ability to manage multiple issues effectively and efficiently
- Demonstrated ability to prioritize workload managing immediate and future needs
- Ability to build strong effective relationships with cross functional teams (Program, Purchasing, Finance, Engineering)
- Onsite collaboration expected for at least 4 days per week
Benefits
- Immediate medical, dental, vision and prescription drug coverage
- Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
- Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
- Vehicle discount program for employees and family members and management leases
- Tuition assistance
- Established and active employee resource groups
- Paid time off for individual and team community service
- A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
- Paid time off and the option to purchase additional vacation time.
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