Field Service Manager managing complex auto physical damage claims at Ford Motor Company. Role involves extensive travel and participation in catastrophic events across multiple states.
Responsibilities
Manage complex insurance claims in a key-pointed area, work independently, schedule appointments for vehicle inspections, and travel throughout your key-point territory.
Conduct thorough coverage investigations, including fire, theft, false pretense claims, and coverage decisions for floor-planned units.
Prepare accurate damage estimates using computerized estimating systems (e.g., Mitchell Connect) to establish the cost of repairs.
Lead subrogation investigations, salvage disposal, and fraud investigations.
Perform loss prevention reviews and provide essential dealer training activities.
Remain on-call for CAT/Storm losses and be prepared for extensive travel away from home for extended periods of time.
Requirements
High School Diploma or GED.
Two or more years of experience in claims adjusting and estimating.
At least one year of experience with computerized estimating systems (such as Mitchell Connect or CCC One) and knowledge of vehicle repair processes and procedures.
At least one year of experience with Microsoft Office and strong computer skills.
Adjuster license in home state or designated home state or the ability to test within the first 90 days.
Ability to travel 50-70% overnight, often with short notice, including extended periods during catastrophe events.
**Even better, you may have...**
Bachelor’s or master’s degree.
Catastrophe loss adjusting and travel experience with a major retail insurance carrier (e.g., State Farm, Farmers, Allstate, USAA, Geico).
One or more state insurance adjuster and/or appraiser licenses (Arizona or Nevada preferred).
Technical/mechanical background (passion for mechanical restoration/repair).
I-CAR Gold or Platinum Certifications.
Knowledge of vehicle repair processes and procedures.
Ability to independently plan, organize, re-organize, prioritize, and problem-solve.
Excellent written and verbal communication skills.
Excellent dealer/customer service skills.
Bilingual (English/Spanish).
3+ years of claims adjusting and estimating experience.
Benefits
Immediate medical, dental, vision and prescription drug coverage
Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
Paid time off and the option to purchase additional vacation time.
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