Hybrid Director, Digital & AI Consumer Engineering

at Ford Motor Company

• Job title: Director, Digital & AI Consumer Engineering
• Job type: Full Time
• Experience level: Lead
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: AWS, Azure, Cloud, Google Cloud Platform, Microservices
• Location requirements: Hybrid, Dearborn, United States

About the role

• Director role driving development of AI-powered financial services platforms at Ford. Leading engineering teams to deliver innovative products transforming customer interactions with Ford Credit.

Responsibilities

• Champion engineering best practices including code quality, automated testing, continuous integration/deployment, and comprehensive monitoring and documentation across all development teams
• Engage in architecting scalable, secure, and high-performance systems capable of processing millions of transactions while maintaining sub-second response times
• Drive adoption of modern development methodologies, cloud-native architectures, and microservices patterns
• Lead development of AI-powered recommendation engines, personalization systems, and intelligent sales automation tools that drive customer engagement and revenue growth
• Stay current with emerging AI technologies and evaluate their potential application to financial services and e-commerce domains
• Build, lead, and mentor multiple engineering managers and teams (25-35 engineers) including full-stack developers and quality assurance specialists
• Foster a culture of technical excellence, innovation, continuous learning, and collaborative problem-solving
• Establish clear career progression paths, implement effective performance management, and create mentorship programs that develop next-generation technical leaders with teams and with peers
• Ensure delivery of high-quality, scalable software products that meet aggressive timelines while maintaining rigorous quality standards
• Partner with executive leadership, Product, Sales, Marketing, and Customer Care teams to drive strategy and align engineering efforts with business objectives and revenue goals
• Translate complex digital and AI engineering concepts into clear business value propositions for non-technical stakeholders
• Manage stakeholder expectations while advocating for technical investments and engineering resources necessary for long-term success
• Present technical roadmaps, progress updates, and strategic recommendations to executive leadership and board members

Requirements

• Bachelor's in Computer Science, Engineering, Machine Learning, or related technical field, or comparable industry experience or equivalent combination of relevant education and experience.
• 10+ years of progressive software engineering experience with 5+ years in engineering leadership roles managing multiple teams.
• Expertise in cloud platforms (AWS, Azure, GCP), containerization, microservices, API design, and DevOps practices.
• Experience building secure, compliant financial applications with knowledge of payment processing, fraud detection, and regulatory requirements.
• Master's degree in Computer Science, Engineering, Machine Learning, or related technical field (even better).
• Proven track record of scaling engineering organizations and delivering complex products in fast-paced, ambiguous environments.
• Exceptional communication skills with ability to influence cross-functional teams and present to executive audiences.
• Experience with agile methodologies, project management, and balancing technical debt with feature delivery.
• Strong analytical and problem-solving skills with data-driven decision-making approach.
• Experience with specific AI applications such as recommendation systems, natural language processing, computer vision, or reinforcement learning; alternatively, expertise in AI platforms (Gemini, Cresta, etc.) is a plus.
• Knowledge of banking, insurance, lending, or investment products and associated regulatory environments.

Benefits

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.