Desktop Engineering Intern assisting with daily tasks and endpoint monitoring in a fast - paced team environment. Gaining visibility into vulnerability scanning and supporting end users while learning technical skills.
About the role
- Infrastructure Consultant II supporting the mainframe platform at Allstate. Performing technical support, system upgrades, and issue resolution.
Responsibilities
- Provide technical support for the mainframe infrastructure, z/OS operating system and ISV software products hosted on the mainframe platform.
- Perform research, analysis, planning, and engineering for hardware and software installations and upgrades under general direction.
- Participate in the execution of hardware and software technology implementations and upgrades.
- Investigate and resolve more complex incidents and issues generated from the Service Desk, application development teams, subsystem support teams and end users with guidance and assistance from senior team members.
- Fulfil routine or common service requests related to mainframe hardware, operating system or ISV software products.
- Participate in the support, coordination and execution of scheduled maintenance activities including IPLs, DR tests, etc.
- Participate in an on-call rotation to provide 24x7 support; be available for project and maintenance activities outside normal working hours, as needed.
Requirements
- Sound Knowledge in SMP/E and installing, upgrading mainframe software products.
- Sound knowledge of System initialization and tuning
- Sound knowledge about Disaster Recovery
- Sound knowledge of JCL, TSO, JES2, ISPF, SDSF, SMS, HSM, RMM
- Sound knowledge of z/OS system commands
- Experience providing support within a multi-LPAR, multi-site sysplex environment.
- General knowledge of CICS, IMS, DB2, Networking, Storage and RACF
- Sound knowledge in the use of IBM Utilities, JCL, Batch Jobs, Procs, Parm Libs, Sys Logs
- Excellent Communication skills
- Strong troubleshooting/problem resolution, Vendor coordination and knowledge on ITIL framework
Benefits
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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