System Engineer Customer Services at Somnitec handling diverse IT support for Swiss clients. Engaging in troubleshooting, monitoring, and enhancing customer satisfaction through excellent service.
About the role
- Audio Software System Engineer contributing to software integration in Ford’s infotainment system. Collaborating with teams to enhance audio experiences and resolving integration issues.
Responsibilities
- Contribute to the end-to-end software integration and delivery of the audio subsystem within Ford's infotainment system.
- Work in concert with audio subject matter experts across multidisciplinary development teams.
- Involved in media playback, AM/FM/HD/DAB and SiriusXM audio tuners, chimes & alerts, voice recognition, handsfree telephony, Active Noise Control, propulsion sound enhancement and pedestrian sounders.
- Problem solving including reviewing CAN, A2B and other network logs.
- Daily software defect meetings for exterior supplied ECUs.
- Maintain a prioritized JIRA backlog of all defects, implementation stories, and change requests for use in sprint planning.
- Support program meetings as required with Design & Release or Applications engineers.
- Stay up to date on audio technologies and automotive audio trends.
Requirements
- Bachelors Degree in Electrical Engineering, Computer Science or Computer Engineering
- 5+ years of experience with automotive radio and infotainment software system design
- Experience delivering radio/infotainment features using agile scrum methodology.
- Experience in CAN log analysis and system level troubleshooting
- Master’s Degree Electrical Engineering, Computer Science or Computer Engineering or related field (even better)
- Knowledge of A2B digital audio bus operation and log analysis (even better)
- Excellent teamwork, problem-solving, communication, and project management skills (even better)
- Ability to work in a fast-paced and collaborative team environment. (even better)
- Willingness to travel as needed to train and support model engineering teams (even better).
Benefits
- Immediate medical, dental, vision and prescription drug coverage
- Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up childcare and more
- Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
- Vehicle discount program for employees and family members and management leases
- Tuition assistance
- Established and active employee resource groups
- Paid time off for individual and team community service
- A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
- Paid time off and the option to purchase additional vacation time.
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