Audience Operations Intern at Bombora working with custom data audiences and collaborating with clients on advertising initiatives. Engaging with Fortune 500 companies and advertising agencies globally.
About the role
- Deposit Operations Analyst responsible for executing and improving Deposit Operations functions. Analyzing trends and providing insights while executing operational tasks at Forbright Bank.
Responsibilities
- Manage the end-to-end processing of functions that require daily queue monitoring and decisioning, accept/reject actions, adjustments, research, and resolution of exceptions (such as duplicate/suspect items), while ensuring adherence to documented procedures and controls, like the Mobile Remote Deposit Capture (RDC/mRDC) function
- For these functions, perform reconciliation and monitoring activities, including balancing/settlement validation, investigating variances, and coordinating reconciliation sign-offs when required within role-specific limits
- Analyze transaction trends and volumes for assigned functions, identify drivers of exceptions/contacts, and recommend process improvements to reduce repeat issues and improve throughput and accuracy
- Prepare and/or approve adjustments impacting the General Ledger within role-specific limits, analyze reconciliation variances, coordinate reconciliations, and support accurate documentation and sign-offs
- Serve as a first and primary point of contact to Tier II phone support calls for the Deposit Operations department, delivering timely internal support, troubleshooting, and issue triage
- Analyze Tier II support trends (contact drivers, repeat issues, error patterns), and recommend systemic or holistic improvements to reduce routine support needs through better procedures, job aids, and/or upstream fixes
- Assess risk trends and control effectiveness for owned functions, identifying emerging issues and recommending corrective actions to reduce operational, financial, and regulatory exposure
- Provide analytical support to escalations, including root-cause identification and recommended solutions
- Share insights, reporting, and best practices with peers and leaders; collaborate cross-functionally to resolve recurring issues and improve service and controls
- Participate in service and process improvement initiatives by identifying inefficiencies and recommending enhancements to operational workflows and controls
- Support special projects and implementation activities for new procedures, controls, or technologies as assigned
- Comply with all bank policies, audit standards, regulatory mandates, and all required compliance training.
- Perform other duties as assigned
Requirements
- High School Diploma required, Bachelor’s Degree preferred
- National Check Professional (NCP) accreditation preferred
- Minimum of 3 years of bank operations experience required; 5+ years of experience or more years preferred
- Prior item/check/payment processing experience preferred
- Demonstrated problem-solving skills with the ability to identify trends, recommend systemic fixes, and support prevention strategies
- Strong working knowledge of applicable regulations; ability to identify potential compliance issues and support regulatory analysis, exams, and reporting
- Functional knowledge/understanding of accounting concepts and process preferred
- Experience working in a fast paced, deadline-driven environment
- Proficiency in the use of PC software tools for reports, audits, and analysis
- Ability to establish positive working relationships and collaboration across the organization
- Requires ability to work with minimal supervision
- Proficiency with Microsoft Office tools (Outlook, Word, PowerPoint, Excel)
- Excellent verbal, written, and interpersonal communication skills
- Strong organizational skills and attention to detail
- Outstanding problem-solving and time management skills
- Self-motivated, self-directed, and results oriented
- Adaptable and able to multitask in a fast-paced environment
- Can work independently and within a team; solution-oriented with a collaborative approach
Benefits
- Comprehensive health, dental, and vision plans
- 4 weeks PTO
- 401k + company match
- Metro SmartTrip benefits ($50/mo)
- Remote or hybrid work schedules for most positions
- Incentives for purchasing solar panels, electric vehicles, biking to work, etc.
- Paid subscriptions to Veterans Compost, Capital Bikeshare, Imperfect Foods reimbursement, and more!
- Best Workplaces for Commuters 2023 & 2024 winner
- The Washington Post Top Workplaces 2023, 2024, and 2025 winner
- American Banker Best Banks to Work For 2023 winner
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