Cloud Software Engineering Manager at Insulet Corporation developing next - generation medical device software. Leading Scrum teams to build services for insulin delivery systems while collaborating globally.
About the role
- Application Support Engineer providing Level 2 support and monitoring for application stability. Collaborating with Engineering and analyzing logs within a modern SaaS company framework.
Responsibilities
- Deliver Level 2 support for internal and external customers, driving tickets through high-quality resolution
- Investigate application issues by analyzing logs, system behavior, and performance metrics
- Monitor system health using tools like DataDog and proactively respond to alerts
- Identify root causes and partner with Engineering to implement durable, long-term fixes
- Write, review, and optimize SQL queries to diagnose and resolve data issues
- Ensure data accuracy and integrity across integrated systems
- Perform data corrections and recommend process improvements to reduce recurring issues
- Collaborate closely with Engineering, QA, Product, and Operations in an Agile/Scrum environment
- Contribute to internal documentation and knowledge base articles
Requirements
- 2+ years of experience in Application Support or a similar technical support role
- Strong SQL skills, including writing queries and troubleshooting data issues
- Experience working with application monitoring/logging tools (DataDog preferred)
- Familiarity with .NET, C#, or similar technologies (ability to read C# is a plus)
- Experience working in Agile/Scrum environments
- Strong communication skills with the ability to translate technical concepts for non-technical stakeholders
Benefits
- medical, dental, and vision coverage
- a 401(k) with company match
- paid time off and holidays
- wellness programs
- an employee assistance program
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