Field Service Technician repairing lift trucks for Crown Equipment Corporation. Performing planned maintenance and ensuring customer lift trucks are operational and safe.
About the role
- Senior Field Service Engineer overseeing on-site service operations and mentoring teams for mining clients. Driving safety, reliability, and efficiency in equipment management based in Arequipa.
Responsibilities
- Lead on-site service operations, ensuring safety, reliability, and efficiency of client equipment.
- Mentor and coach junior Field Service Specialists, Site Account Managers, and technical teams.
- Develop and implement maintenance strategies, optimization plans, and reliability initiatives.
- Serve as the technical escalation point for complex equipment and operational issues.
- Drive customer satisfaction and retention by providing proactive solutions and expert guidance.
- Identify opportunities for equipment upgrades, consumables, and service contracts.
- Collaborate with Sales, Engineering, and Global Service Line Managers to align solutions with regional and global strategies.
- Manage site-level budgets, KPIs, and operational metrics to ensure high-performance outcomes.
- Support planning and execution of plant shutdowns, retrofits, and major service projects.
- Provide insights and reporting on operational performance, service trends, and customer feedback.
Requirements
- Bachelor’s degree in Mechanical, Mechatronic, Industrial, or Electronic Engineering (Master’s preferred)
- 8+ years of experience in the mining industry with at least 3 years in senior field service or technical leadership roles
- Proven expertise in maintenance management, reliability engineering, and plant optimization
- Strong understanding of mineral processing equipment and consumables
- Experience managing teams, budgets, and KPIs in a customer-facing environment
- Fluent in Spanish, proficient in English (spoken and written)
- Hands-on experience in plant shutdowns, reliability projects, and technical problem-solving
- Proficiency with CRM and operational software tools.
Benefits
- EPS health insurance and flexible benefits program
- Work-life balance and wellbeing initiatives
- Access to a global network of professionals and learning opportunities
- Professional development and global career progression
- Hands-on experience with cutting-edge mining technologies
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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