Operations Manager responsible for guest satisfaction and quality control for a leading property management company. Managing operational tasks and team performance in a fast - paced environment.
About the role
- Manage claims process for Flock customers ensuring rapid resolution. Collaborate with tech teams for improved customer experiences in connected vehicle insurance.
Responsibilities
- Own the end-to-end claims journey for Flock customers, ensuring rapid and fair resolution.
- Work closely with Admiral to develop, document, and continuously improve claims handling processes.
- Be the primary point of contact for escalated claims issues.
- Analyse claims data to identify trends and opportunities to reduce frequency and severity.
- Collaborate with product and tech teams to improve claims-related customer experiences.
- Build and maintain strong relationships with third-party suppliers including repairers, legal and TPAs.
Requirements
- ESSENTIAL
- Proven experience in motor or commercial fleet claims handling.
- Strong knowledge of insurance claims processes and regulatory requirements.
- Excellent communication and stakeholder management.
- Experience working with insurance partners or underwriters.
- Ability to work at pace and resolve issues quickly under pressure.
- PREFERABLE
- Familiarity with telematics or connected vehicle data.
- CII qualification or working towards it.
- Experience building or redesigning claims processes from scratch.
Benefits
- 25 days of holiday (+ Bank Holidays) 🏖
- Workplace Pension 💰
- Private Medical Insurance 🏩 (including Optical 👓 & Mental Health 💆♀️)
- Various Salary Sacrifice Schemes - Workplace Nursery, Holiday Purchase, Tech, Gym, Cycle to Work, Electric Vehicle, Private Medical Insurance for families 💵
- Enhanced Parental Leave and Pay 🐣
- £1000 toward relevant professional qualifications 🎓
- £500 per annum towards learning and development 🌱
- 3 days paid leave for L&D purposes 🌻
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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