Technical Support Engineer addressing post - sales customer concerns via phone, e - mail, and web. Involving configurations, troubleshooting, and delivery of best practices for cybersecurity support.
WS
Hybrid Power BI Technical Support Specialist
Posted 2 months ago
About the role
- Technical Support Specialist providing Tier II support for Power BI analytics solutions in a nonprofit organization. Aimed at developing skills of high-potential individuals through strategic partnerships.
Responsibilities
- Provide Tier II technical support for Power BI, including datasets, data models, reports, dashboards, gateways, and related analytics solutions, leveraging IS resources and escalating Tier III issues as needed.
- Monitor and support daily data refreshes and integrations between internal and external data sources used by Power BI.
- Escalate and communicate issues as needed.
- Assist in completing configuration changes, dataset adjustments, DAX modifications, Power Query (M) updates, and report changes when requested by end users and approved by product owners.
- Assist in developing new Power BI reports, dashboards, and semantic models under the direction of BI developers, including supporting self-service BI users and working directly with Product Owners to build standardized templates and department or enterprise-level analytics solutions.
- Assist in developing and distributing end user communications, such as Knowledge Base Articles and FAQs on SharePoint help sites, providing a consistent communications channel and self-service options to the user community related to Power BI usage and best practices.
- Assist in developing Power BI training materials and programs.
- Perform training for users on supported Power BI capabilities, including report usage, self-service analytics, and data interpretation.
- Execute unit testing for new Power BI reports, datasets, data models, and enhancements, ensuring that testing evidence is documented for change management purposes.
- Perform other duties as necessary.
Requirements
- Bachelor’s degree in computer science, computer information systems or related field and minimum of 1 year of work experience or an equivalent combination of education and experience.
- Customer Service experience
- Ability to effectively operate in a multi-tasking environment
- General knowledge of application lifecycle processes, especially related to Power BI solutions, datasets, reports, and semantic models, recommended.
- Experience with SharePoint Online, including creating sites, lists, libraries, and managing permissions, particularly as it relates to hosting and sharing Power BI content, recommended.
- Experience with Microsoft 365 applications, including SharePoint, OneDrive, Teams, Planner, Outlook, Power BI, Viva Engage (Yammer), Forms, Stream, and To Do, with an emphasis on Power BI integration and collaboration, recommended.
- Basic understanding of cloud-based analytics and data platforms, including data sources commonly used with Power BI.
- Basic understanding of DAX, Power Query (M), or similar query and expression languages, recommended.
- Basic understanding of data modeling concepts, data relationships, pattern recognition, and root cause analysis, recommended.
- Ability to understand user reporting and analytics requirements and provide appropriate recommendations or solutions using Power BI.
- Strong interpersonal, analytical, troubleshooting, and communication skills demonstrated in a professional and effective manner.
- Self-starter who uses an effective thought process or methodology to determine priorities, set goals, and create a plan for completing projects or tasks.
Benefits
- Low Cost Health Insurance
- Paid Vacation
- Paid Company Holidays
- Education Assistance/Reimbursement (Toward first degree - Bachelors/Associates)
- Individual Mentor
- 401k Retirement Savings
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