Area Manager overseeing Live Operations for third - party partners in grocery delivery at Deliveroo. Responsible for performance optimization and strategic projects in the Retail category.
About the role
- IT Service Manager ensuring service quality and customer satisfaction for an IT-Service Provider. Involves communication with clients and stakeholders while managing service contracts.
Responsibilities
- Manage managed service contracts with respect to service quality, cost-effectiveness and customer satisfaction
- Communicate with clients, internal departments and service providers — ensure all stakeholders are well informed
- Support escalations, major incidents and service transitions
- Contribute to the development of service processes, ITSM standards and tools
- Document, analyze and maintain service activities in ticketing systems
- Participate in internal projects — e.g., to improve processes and interfaces
Requirements
- Completed vocational training or degree in an IT-related field
- 5–7 years of professional experience in IT service management or a comparable role
- Solid technical understanding of IT infrastructure (e.g., Windows Server, networking, VMware, backup)
- Familiarity with ITIL/ITSM processes (certification is a plus but not required)
- Structured, independent working style and enjoyment of working with customers and colleagues
- Experience with ticketing systems and common office tools — ideally also with CRM or ERP systems
Benefits
- 30 days of vacation and flexible working hours
- Professional training opportunities and career development prospects
- Contributions towards company pension plan and disability insurance
- Health promotion measures (e.g., fitness programs, ergonomic workstations)
- Room for your ideas — active contribution is explicitly encouraged
- Company car for private use
Job title
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Degree requirement
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Location requirements
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