Business Analyst supporting analytical aspects of product management lifecycle for Highmark Health. Collaborating with stakeholders to gather requirements and prioritize product features in a hybrid work environment.
About the role
- Associate Product Analyst supporting Agile product teams by gathering business and technical requirements in Chennai, India. Collaborating with stakeholders to create structured technical documentation.
Responsibilities
- Collaborate with stakeholders and customers to gather, analyze and document business and technical requirements.
- Conduct client workshops to understand business processes, workflows, and system requirements.
- Document requirements as user stories with acceptance criteria and contribute to solution blueprint documentation.
- Create and maintain technical documentation including user guides, release notes, installation guides, configuration documentation, and online help.
- Author structured content using XML/DITA standards.
- Work closely with engineering and QA teams to ensure documentation accuracy and solution quality.
- Support user acceptance testing (UAT) and ensure delivered functionality aligns with documented requirements.
- Deliver product demonstrations and end-user training materials.
- Produce feature walkthrough or training videos using Microsoft Clipchamp or similar tools.
- Identify opportunities to improve documentation processes and leverage AI-assisted tools to enhance documentation quality.
Requirements
- Bachelor’s degree in Software Engineering, Business Administration, Technical Communication, or a related field.
- 1+ year of experience in business analysis, software documentation.
- Experience gathering requirements and documenting them as user stories in Agile environments.
- Structured authoring using XML / DITA.
- Knowledge of XSLT, HTML, and CSS.
- Experience with Oxygen XML Editor, Microsoft Office, and Adobe Acrobat.
- Experience with JIRA and Agile project management tools.
- Experience using Bitbucket
- Experience with AI-assisted technical writing tools (e.g., Positron, SleekAI, or similar)
Benefits
- Great Place to Work® Certified
- Top 25 Safest Workplaces
- Recognized as a Safe Place to Work
- Ethical Workplace Award
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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