Join Southern Water's Operational Excellence Team as a Process Excellence Analyst. Identify improvement opportunities, support data - driven change, and drive performance improvement in water operations.
About the role
- Junior CX Analyst supporting customer inquiries through different channels. Enhancing client experience and proposing process improvements in a hybrid work model.
Responsibilities
- Atender os clientes da companhia pelos canais direcionados (voz, e-mail ou chat), alinhados à demanda e direcionados da área;
- Apoiar a melhor experiência dos nossos clientes, atendendo a todos com cordialidade e fomentando os valores da cia;
- Coletar feedbacks dos clientes, levantando as principais dores, e direcionando para o setor de melhorias contínuas;
- Preencher corretamente as informações necessárias dentro do CRM da cia (Hubspot);
- Realizar consultas em ferramentas de suporte ao cliente;
- Entender o fundo da demanda do cliente, realizando interfaces possíveis com outras áreas da cia, evoluindo a resolução do problema do cliente;
- Propor melhorias para os processos da área.
Requirements
- Experiência prévia com rotinas de RH ou Departamento Pessoal;
- Conhecimento em espelho de ponto, controle de jornada e legislação trabalhista;
- Vivência atendendo clientes em temas relacionados a processos trabalhistas ou rotinas de pessoal.
Benefits
- Cartão Flash (o tão amado rosinha!) com benefícios flexíveis: refeição, alimentação, mobilidade, saúde, educação, cultura e bem-estar
- Plano de saúde
- Seguro de vida
- Licença-maternidade e paternidade estendidas + Auxílio creche
- Day off no seu aniversário 🎂
- Modelo de trabalho híbrido e flexível + Auxílio home office + Experiências no escritório
- Descontos exclusivos com parceiros no app da Flash
- TotalPass
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Commercial Analyst role at PPG involves data analysis and stakeholder collaboration to enhance sales. Requires strong analytical skills and experience with ERP and BI tools.
Technical professional responsible for operating, maintaining, and documenting Hosting environments at Equinix. Focused on incident management, change planning, and operational excellence.
Senior Staff Analyst leading primary customer research and intelligence initiatives at Equinix. Design research programs and provide actionable insights for product and marketing strategies.
SAP BPC Functional Analyst in a hybrid environment resolving incidents and supporting functional analysis. Engaging with cross - system dependencies and maintaining documentation for global business processes.
SAP MM/BPO Functional Analyst focusing on incident resolution and SAP functionalities with a strong emphasis on Procure - to - Pay processes. Engaging in continuous improvement within an AMS service.
SAP MM/SD Functional Analyst analyzing incidents and validating data flows in SAP for Kyndryl. Collaborating with teams to ensure configuration accuracy and participation in testing processes.
Sustainability Analyst supporting carbon footprint reduction strategies across global operations. Collaborating on carbon reduction goals aligned with environmental commitments at Hewlett Packard Enterprise.
Senior AEI Analyst ensuring accurate and compliant AEI reporting while driving process improvement initiatives. Collaborate cross - functionally to support operational excellence at Zurich.
Analyst/Associate in UMA Solutions team providing client service and investment strategy support. Collaborating on portfolio analysis and SMA operational issues while ensuring excellent client service.