Customer Service Representative for telecom companies ensuring outstanding service experiences via multiple communication channels. Engaging clients and problem-solving in dynamic support environment.
Responsibilities
Customer care and communication: You are the first point of contact for customers of our partner companies Telekom or Vodafone and ensure a first-class service experience
Advice & support: You answer questions, resolve issues, and delight customers with tailored solutions
Value-added sales: Every customer contact is an opportunity — whether by optimizing contracts or closing new agreements
Multichannel communication: Whether via chat, email, or phone — you impress with professionalism, friendliness, and clear communication
Requirements
Strong communication skills: You are good with people and can understand their needs
Empathy & helpfulness: You recognise what customers need and find tailored solutions
Reliability & self-organization: You stay composed and work reliably even in stressful situations
Language proficiency: Very good German skills, both written and spoken, are essential for this role
Experience? Not required! Whether you are a career changer or have prior customer contact experience — your motivation matters to us
Benefits
Secure position: Permanent employment contract in a growing company
Comprehensive onboarding: Structured, paid training so you start fully prepared
Home office: Opportunity to work from home after a successful onboarding phase
Attractive compensation: €2,400 base salary (full-time) plus performance-related bonus and uncapped sales commission
Flexible working hours: Arrange your working hours to suit your life
Career opportunities: Further training and real advancement prospects in a modern company
Team spirit: Appreciative working atmosphere, strong team support, and regular team events
Subsidised Deutschlandticket (Germany-wide public transport pass), employee discounts, free snacks & drinks, and much more!
Job title
Customer Service, Customer Advisor – Support & Sales
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