Junior Automation Engineer working at Hastings Direct to develop and optimise data recasting capabilities. Utilizing Python and collaborating with teams for automation and decision making enhancement.
About the role
- AI Automation Engineer working with Five9's cloud platform to design and configure customer applications. Engaging with clients to understand needs and facilitating solutions through technical expertise.
Responsibilities
- Engage with customers to acquire a rich understanding of their problems, needs, and goals.
- Takes the lead in requirements gathering, configuration, knowledge transfer, solution testing, production rollout, and adoption support.
- Design and configure applications on the Five9 platform for each customer’s unique requirements, often with integrations to third party platforms (e.g. Salesforce, Epic, ServiceNow, HubSpot, etc.).
- Provide customers with configuration advice and problem resolution on Five9 product.
- Consulting engagements.
- Effectively and succinctly communicate with both internal and external stakeholders.
- Lead technical sessions and become a trusted advisor to decision makers while demonstrating mastery of the Five9 platform.
- Handle pre-sales Statement of Work requests from creation to design document handoff. Includes ability to work with a client to gather true business requirements, determine the level of effort for a project and document a target solution.
Requirements
- Bachelor’s degree (or its foreign degree equivalent) in Computer Science, Engineering, a related technical discipline, or equivalent professional experience.
- Minimum of 3 to 5 years of experience in Professional Services Implementation and configuration experience in a Cloud computing or telephony environment
- Has good verbal and written communication skills (English)
- Has strong knowledge of hosted solutions (SaaS), VoIP, IVR, and Call Center skills/practices.
- Knowledgeable of Digital Engagement channels (Email, Chat, SMS)
Benefits
- Five9 Shares
- Bonus Scheme
- 10% Flex Benefit
- Meal Allowance
- Medical Insurance
- Life Insurance
- 25 day Annual Leave + Public Holidays
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Automation Engineer focusing on Infrastructure and supporting automation, system administration, and operational needs in a renowned Swiss organization.
DevOps Automation Engineer designing and implementing AWS monitoring and automation solutions. Working collaboratively to enhance service delivery for enterprises and public sector organizations.
Automation Developer responsible for creating and maintaining automated processes at Grupo ICOM. Collaborating across teams to enhance efficiency with programming and automation tools.
Automation/ML Engineer responsible for developing robotic and AI/ML manufacturing systems at Adtran. Collaborating on hardware and software design with a focus on automation within the industrialization team.
SPS - Automatisierungsingenieur developing software for programmable controllers in Industry 4.0. Engaging in automation solutions and collaborating with clients on implementations.
SPS Automation Engineer developing software for PLCs in Industry 4.0. Conducting independent commissioning of automation cells and industrial robots with client coordination.
Automation Engineer working on large scale projects within pharmaceutical manufacturing. Focused on design, programming, execution, and startup of automation systems.
Forward Deployed Automation Engineer designing and deploying automation solutions. Collaborating with operational teams to enhance efficiency and operational performance at TELUS Digital.
Automation Engineer responsible for compliance and improvement of automation systems in manufacturing. Collaborating with various teams for efficient site operations and data integrity.