Customer Service Specialist managing sales and customer inquiries at Atento. Identifying needs and offering solutions within a call center environment in Salvador, Brazil.
About the role
- Senior Manager for sales training and enablement at Fiserv, leading instructional design and program delivery to enhance sales performance.
Responsibilities
- Design, develop, and deliver instructor-led and virtual sales training focused on sales methodology, opportunity qualification, value-based selling, negotiation, and closing techniques to drive quota attainment and revenue growth.
- Implement and scale sales methodology adoption across enterprise sales teams through train-the-trainer programs, field enablement, and reinforcement plans.
- Partner with sales leadership, operations, product, and marketing to align curriculum to business priorities, quota attainment metrics, and go-to-market initiatives.
- Create assessments, competency models, and measurement frameworks to evaluate learning impact on win rates, deal size, and quota performance; iterate content based on analytics.
- Maintain version control and ensure learners have timely access to enablement resources.
- Lead facilitation for executive-facing sessions and onboarding tracks for new sellers; provide coaching aids and playbooks for field application.
Requirements
- 8+ years of experience in sales training and sales methodology implementation (e.g., Challenger, MEDDIC, SPIN)
- 8+ years of experience with sales enablement and CRM platforms (Salesforce Sales Cloud, Highspot, Showpad) for content delivery and adoption tracking
- Experience in instructional design for adult learners using models such as ADDIE and in developing blended learning and microlearning curricula
- 6+ years of equivalent combination of educational background, related experience, and/or military experience
- Experience that would be great to have:
- Experience with content authoring and multimedia production tools (Articulate Storyline, Adobe Captivate, Camtasia)
- Experience aligning learning programs to quota attainment, revenue operations, and sales performance metrics
- Experience working with enterprise sales leaders and delivering executive-level enablement and stakeholder management
- Background in payments, fintech, or financial services product enablement preferred
Benefits
- Fuel Your Life program to support physical, financial, social, and emotional well-being
- Paid holidays and generous time away policies
- No-cost mental health support through Employee Assistance Programs
- Living Proof program to recognize your peers’ extra effort with points used for rewards
- Eight Employee Resource Groups to foster a collaborative culture
- Unparalleled professional growth with training, development, and internal mobility opportunities
- Retirement planning and discounted shares with the Employee Stock Purchase Plan
- Medical, dental, vision, life, and disability insurance options available day one
- Tuition assistance and reimbursement program
- Paid parental, caregiver, and military leave
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