Lead the National Network Contract Analytics team focusing on healthcare affordability strategies. Collaborate cross - functionally to drive insights and support provider contracting efforts while reporting to executive leadership.
About the role
- Product Director overseeing Clover platform for healthcare providers at Fiserv. Driving product strategy and execution to enhance patient financial experiences.
Responsibilities
- Develop a comprehensive healthcare product strategy aligned with Clover’s overall mission, business priorities, and annual operating plan, with a P&L responsibility.
- Establish a clear healthcare product vision and multi-year roadmap, prioritizing capabilities based on provider needs, regulatory requirements, market dynamics, and business objectives, while building senior-leader alignment across the firm.
- Identify emerging trends and technological advancements across healthcare payments, revenue-cycle management, and digital health solutions to maintain competitive differentiation.
- Foster a culture of data-informed decision-making that remains grounded in the voice of healthcare providers, patients, and the financial performance goals of the organization.
- Ensure product strategy reflects evolving healthcare legislation, reimbursement models, and industry standards impacting patient billing and collections.
- Drive the end-to-end product development lifecycle, from ideation through launch, ensuring timely, high-quality delivery of reliable, scalable, secure, and compliant healthcare solutions.
- Partner closely with product development teams to define and prioritize feature enhancements and new offerings tailored to healthcare workflows, including eligibility verification, patient billing, insurance adjudication, and point-of-care collections.
- Collaborate with engineering and design teams to define product requirements, user stories, APIs, and integrations with major EHR and Practice Management Systems.
- Lead the creation of exceptional user experiences for both providers and patients, ensuring Clover’s healthcare products are intuitive, transparent, and reduce administrative burden while improving financial outcomes.
- Translate product delivery and roadmap execution into measurable revenue achievement, KPI performance, and growth for the healthcare vertical.
- Develop and execute strategic plans to drive sales growth and expand market share within the healthcare industry.
- Partner closely with Go-to-Market, Sales, and Business Development teams to align on roadmaps, enablement, and operating models that accelerate adoption across healthcare providers.
- Identify and pursue new business opportunities, strategic partnerships, and revenue streams across healthcare segments and care settings.
- Build and maintain strong relationships with key stakeholders, including healthcare providers, health systems, industry associations, and technology partners.
- Collaborate with product marketing to develop compelling healthcare-specific messaging, value propositions, and sales collateral that articulate Clover’s differentiated capabilities.
- Conduct in-depth market and customer research to understand healthcare provider pain points, patient financial challenges, and the competitive landscape.
- Gather and analyze customer feedback, operational data, and usage metrics to iteratively enhance product offerings.
- Utilize data-driven insights to inform product investment decisions and prioritize high-impact features.
- Ensure high levels of customer satisfaction and retention by delivering secure, compliant, and reliable healthcare payment experiences.
- Develop strategies to proactively address provider and patient needs, improving transparency, reducing bad debt, and driving value through the Clover platform and value-added services.
- Act as a primary point of contact for key healthcare clients, ensuring their success and long-term partnership with Clover.
- Lead, mentor, and inspire a team of direct and/or indirect product managers and designers to build best-in-class healthcare products through a structured, disciplined product management approach.
- Foster a collaborative, innovative, and accountable environment that encourages experimentation and continuous improvement.
- Develop and manage budgets, forecasts, and financial models to support Clover healthcare objectives.
- Monitor key performance indicators (KPIs) and financial metrics to track progress, identify risks, and optimize outcomes.
Requirements
- Bachelor’s degree in business, technology, healthcare administration, or a related field preferred.
- Proven track record of 10+ years in product management, with significant leadership experience in healthcare, fintech, or health-tech.
- Deep understanding of healthcare revenue cycle management, including claims processing, copays, deductibles, patient responsibility, and HSA/FSA payments.
- Strong background in payments, point-of-sale technology, and vertical SaaS platforms within regulated industries.
- Demonstrated experience building and scaling products that integrate with EHR (Electronic Healthcare Records) and Practice Management Systems.
- Strong analytical and problem-solving skills, with the ability to leverage data for strategic decision-making.
- Experience scaling products globally as Clover expands into new healthcare markets.
- Excellent communication, executive presentation, and stakeholder-management skills.
- Experience with Agile development methodologies is a plus.
- Demonstrated ability to drive product innovation, regulatory compliance, and business growth in complex environments.
- Travel Requirement: This position requires the ability to travel domestically up to 10%, depending on business needs.
Benefits
- Annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards
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