Product Manager II responsible for end-to-end customer experience of GIS data products at First American. Collaborating across departments to deliver actionable insights and value to customers.
Responsibilities
Own the GIS data product experience end-to-end: value definition, requirements, delivery readiness, adoption, and continuous improvement.
Translate customer insights into product decisions, including layer portfolio strategy, attribute requirements, and usability improvements.
Partner with Sales, Marketing, Data, and customers to identify opportunities, validate needs, and inform roadmap priorities.
Develop and maintain product artifacts including layer specifications, field definitions, release notes, and customer-facing documentation.
Use industry standard software to validate Data-provided class files and create customer-ready GIS layers (views, symbology, filters, field sets, aliases, and naming conventions).
Package layers to satisfy distinct customer needs (e.g., appraisal, underwriting, investment screening, or government workflows) and maintain a versioned catalog.
Define product quality expectations (completeness thresholds for key fields, refresh expectations, and usability standards) and partner with Data/Platform to implement validation checks and reporting.
Requirements
3+ years of product management experience (or equivalent product ownership experience) delivering customer-facing products in a cross-functional environment.
Hands-on proficiency with ArcGIS Pro, including creating layers, configuring attributes/symbology, and packaging map-ready deliverables for customer use.
Demonstrated ability to translate customer needs into clear product requirements and deliver measurable outcomes.
Comfort working with data teams on schema/fields/joins at the requirements level (not expected to be the data engineer but must specify what is needed).
Strong stakeholder management and ability to drive execution across Product, Data, Platform/Engineering, and Sales.
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