Client Implementation Manager at ServiceMac driving project implementations for mortgage servicing technology. Collaborating with teams & clients to ensure timely & effective onboarding to enhance customer satisfaction.
Responsibilities
Responsible for the implementation and/or effectiveness of products, services and technical or business systems
Develops project plans to manage change and ensure that implementations are completed on time, within budget and meet client expectations
Builds and sustains client relationships during the implementation phase
Conducts online meetings/conference calls to orient a new employee or customer, present new functionality, perform training and collaborate with clients about concerns
Develops implementation plans which include timelines and metrics for communication, marketing and training activities
Requirements
Bachelor’s degree or equivalent combination of education and experience
6-8 years of directly related experience
Strong background in Title Insurance, Mortgage, or related industry
Able to evaluate Change Management scope of project
Proficient in Microsoft Word, Excel and PowerPoint
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