About the role

Technical Solutions Lead bridging customers and product, managing technical delivery for enterprise accounts. Driving adoption and ensuring successful implementation of our rental solutions.

Responsibilities

Lead the technical delivery for a diverse portfolio of customers, with a focus on strategic accounts, ensuring architectural alignment and rapid time-to-value.
Partner with the Sales teams during the pre-sales cycle for strategic accounts to conduct technical discovery, assess feasibility, and build tailored implementation plans that accelerate the closing of new business.
Manage, coach, and mentor a direct report (or small team), overseeing their professional development, performance, and technical output.
Act as the primary technical point of contact for external executive stakeholders, managing complex timelines, nationwide rollouts, and multi-threaded technical troubleshooting.
Develop and refine technical documentation, implementation blueprints, and best practices to standardize delivery across all market segments.
Drive long-term technical health and adoption, ensuring configurations are optimized for the customer’s unique business objectives.

5+ years of experience in technical account management, solutions architecture, or implementation consultancy, with a proven track record in the Enterprise SaaS space.
Experience mentoring junior team members or direct people management experience, with a desire to grow as a leader.
Exceptional problem-solving ability with a deep interest in getting down to the root cause of an issue or process gap.
Knowledge of core web concepts, such as Chrome Developer tools.
Ability to independently diagnose and resolve API integration issues by analyzing request/response data and system logs.
Strong ability to work with structured data formats (e.g., JSON, XML) in the context of APIs and system integrations.
Expert-level technical troubleshooting and debugging skills and enterprise security protocols (e.g., OIDC, SAML, and OAuth).
Exceptional ability to navigate complex organizational structures and translate technical requirements for a diverse group of stakeholders.
This role requires the ability to travel up to 20% to meet with strategic customers on-site and attend leadership off-sites.

Location: We operate on a hybrid schedule (3-4x times in-office per week), with in-office days at our newly renovated NoHo office.
Mission-Driven Culture: A collaborative, high-impact workplace where we challenge each other to grow, innovate, and drive meaningful change.
Competitive Compensation: Competitive OTE + Pre-IPO equity.
Generous Time Off: We trust our team to manage their own time and workload. That's why we offer an Unlimited Paid Time Off (PTO) policy, allowing you to take the time you need to rest and recharge. We also observe all-company holidays.
Wellness Perks: Health benefits, 401(k) matching up to 4%, monthly gym stipend, and lunch provided every day.