Lead Network Engineer at Mastercard focusing on network operations and incident resolution in a senior role. Involves technical expertise in network infrastructure for optimal performance and reliability.
About the role
- Network Engineer responsible for managing data communications and network infrastructure at Finastra. Collaborating with various teams to ensure network performance and security with focus on Cisco and Fortinet technologies.
Responsibilities
- Install, configure, monitor and manage all network and data communications equipment including all hubs, routers/switches, intrusion detection systems, VPN concentrators, load balancers, and firewalls
- Provide ongoing monitoring of all networks and data communications facilities using approved network management tools and including monitoring access to Telecommunication carriers and managing the connection equipment
- Perform regular capacity planning to ensure network performance will meet anticipated requirements, monitor capacity, and work with carriers to adjust capacity as needed
- Responsible for internet access including installing, configuring, maintaining routers and firewalls, configuring routing protocols, and monitoring performance of the same
- Troubleshoot all network problems; open issues in the Problem and Change Management databases, record resolution; provide tier 2 support; ensure all issues are resolved as per published service levels or escalate as necessary
- Provide maintenance to equipment as required
- Maintain all technical configuration documents and review/update processes and procedures and maintain appropriate documentation
- Provide weekly updates of work activity to the Manager, Network Operations
- Participate on project teams working with all Infrastructure teams or Network Engineers/Architects; take high level plans developed by engineers/architects and develop a detailed plan broken down by task for implementation
- Work with internal and external customers to convert requirements into actionable change requests for implementation
- Occasional On call 24 duties; on occasion will have to be at the office outside of normal working hours; occasional travel may be necessary
- Develop and keep current a personal professional education plan with the assistance of your supervisor/manager
Requirements
- University degree or college diploma in computer studies or equivalent experience
- Cisco certification a bonus
- 6+ years hands on experience
- Functional planning ability
- Functional problem solving/troubleshooting abilities
- Techincal oral and written communication skills
- Functional customer relations skills
- Functional organizational skills
- Functional interpersonal relations
- Ability to work well in a project team environment
- Either NetBrain or Python/Java/scripting skillsets
- Adaptability / flexibility
- Knowledge of Microsoft Office products
- Results oriented
Benefits
- Flexibility: Enjoy unlimited vacation, based on your location and business priorities.
- Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave.
- Well-being: Access Confidential one-on-one therapy through our Employee Assistance Program, find support from our network of Wellbeing Champions and Gather Groups, and a calendar of monthly events and initiatives designed to help you thrive - Inside and Outside of work.
- Medical, life & disability insurance, retirement plan, lifestyle and other benefits*
- ESG: Benefit from paid time off for volunteering and donation matching.
- DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra).
- Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.
- Recognition : Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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