Hybrid Principal Product Delivery Manager

at Finastra

• Job title: Principal Product Delivery Manager
• Job type: Full Time
• Experience level: Lead
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Bengaluru, India

About the role

• Product Delivery Manager at Finastra, responsible for end-to-end delivery management across multiple products. Ensuring disciplined planning, risk management, and successful execution of programs.

Responsibilities

• Support PI Planning, ongoing prioritization, and quarterly planning activities across assigned products.
• Manage portfolio lifecycle gates (PLM) and ensure all artifacts, approvals, and checkpoints are met.
• Maintain alignment and structure between Aha and Jira, ensuring the “layer cake” view remains accurate and consistent.
• Lead cross-product program delivery, ensuring all dependencies, milestones, and risks are actively managed.
• Coordinate pilot programs, overseeing rollout plans, feedback loops, and success metrics.
• Drive delivery execution for releases and hotfix versions, partnering with CPO, CTO, and COO teams to prioritize and resolve issues.
• Partner with CTO and COO organizations to manage risk, issues, and ERM processes, ensuring transparent tracking and mitigation.
• Conduct customer impact assessments for key changes, hotfixes, or release adjustments.
• Manage, track, and prioritize escalations in partnership with CTO and CPO teams, ensuring rapid triage and cross-functional alignment.
• Track clients, latest versions, implementation or upgrade status as required.
• Support client communication related to release timelines, notes, and updates in partnership with Product Heads, Sales, and Operational teams.
• Ensure internal and external stakeholders have accurate, timely visibility into delivery progress.
• Lead the Release & Change Management process, including weekly, monthly, and quarterly cycles.
• Oversee the Release Readiness process, ensuring all packages, documentation, approvals, and dependencies are complete prior to deployment.
• Manage Kantata tasks and reporting requirements for each release and Hotfix.
• Contribute to continuous improvement of product delivery processes, tooling, and KPIs.

Requirements

• 5+ years in Product Operations, Program Management, Release Management, or related delivery role.
• Strong understanding of agile delivery, PI Planning, and product lifecycle management.
• Proven ability to manage multiple cross-functional programs simultaneously.
• Excellent communication skills with experience engaging clients and senior stakeholders.
• Demonstrated ability to manage escalations, risks, and complex delivery scenarios.
• Preferred Experience with Aha, Jira, and Kantata.
• Background in SaaS, technology, or financial services environments.
• Experience supporting large-scale release management and Change Control processes.

Benefits

• Flexibility: Enjoy unlimited vacation, based on your location and business priorities.
• Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave.
• Well-being: Access Confidential one-on-one therapy through our Employee Assistance Program, find support from our network of Wellbeing Champions and Gather Groups, and a calendar of monthly events and initiatives designed to help you thrive - Inside and Outside of work.
• Medical, life & disability insurance, retirement plan, lifestyle and other benefits*
• Sustainability: Benefit from paid time off for volunteering and donation matching.
• DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra).
• Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.
• Recognition : Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.