Senior Business Analyst enhancing HR digital experience and modernizing learning ecosystem at Fidelity. Supporting platform improvement and collaborating within an Agile framework.
Responsibilities
Play a pivotal role in advancing Fidelity’s enterprise-wide cloud-based HR technologies
Focus on enhancing the digital experience for all associates while driving efficiency and modernizing the skills and learning ecosystem
Support and optimize Skills and Learning Platform(s)—including Skills-related configuration in Workday
Collaborate closely with business and technology partners to design solutions
Support ongoing operations and deliver enhancements within an Agile framework
Contribute to the implementation, maintenance, and continuous improvement of these platforms
Support implementations, document processes, conduct short-term research, resolve system issues, gather requirements, and test long-term fixes or configuration updates
Partner with integration teams to monitor, troubleshoot, and validate data feed changes between systems
Requirements
Bachelor’s degree or equivalent experience
2–3 years of Business or Systems Analyst experience
2+ years supporting or implementing HR systems (learning systems preferred)
Experience in learning roles preferred; HR experience a plus
Strong skills in requirements gathering, analysis, testing, and problem solving
High attention to detail and strong written communication
Ability to facilitate discussions and demonstrate product capabilities
Excellent interpersonal skills
Experience working in fast-paced, Agile environments
Ability to travel less than 10%
Strong analytical, technical, and problem‑solving capabilities
Highly organized with the ability to prioritize under tight deadlines
Detail‑oriented and accuracy‑focused
Ability to build strong relationships and influence outcomes
Self‑motivated and capable of working independently
Sound business judgment and the ability to maintain confidentiality
Commitment to producing high‑quality work
Benefits
Health insurance
401(k) retirement plan
Paid time off
Professional development opportunities
Job title
Senior Business Analyst – Skills and Learning Platforms
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