IoT Service Delivery Manager responsible for customer relationships and service delivery at 1GLOBAL. Coordinate with cross - functional teams to ensure maximum value for IoT clients.
About the role
- Lead enterprise technology teams in a global financial data provider, focusing on service excellence and technology transformation. Handle cross-functional partnerships and drive performance across international operations.
Responsibilities
- Leading end-user support and back-office technology teams of approximately 20 FTE across the UK, India, and Luxembourg, ensuring the delivery of reliable, secure, and high-performing enterprise services.
- Owning service delivery, security governance, and performance metrics across end-user systems, collaboration platforms, and internal business applications
- Defining and executing enterprise technology strategy and service roadmaps aligned with business objectives and growth plans, ensuring ISO27001 compliance
- Managing the enterprise technology budget while owning vendor relationships and associated service level agreements to optimise cost, performance, and overall value.
- Drive technology integration activities for acquisitions, ensuring seamless onboarding and operational continuity.
- Build strong relationships with senior stakeholders and act as the primary interface with senior leadership
Requirements
- You have experience leading global enterprise technology or IT operations functions, including distributed team leadership across multiple locations
- You bring a strong track record of delivering service excellence, security governance, and continuous improvement initiative across enterprise systems and services
- You have experience defining and executing technology strategies aligned to business outcomes, including integration of acquisitions or large-scale change initiatives
- You demonstrate strong financial acumen and vendor management capability, with the ability to navigate complex contract renewals
- You are a strong communicator who can engage senior stakeholders and bring stakeholders on the enterprise journey
Benefits
- 25 days of annual leave with the option to buy an extra 5 days each year.
- Benefit from enhanced paternity, maternity, and shared parental leave.
- Secure your future with our pension scheme.
- Advance your career with sponsored learning and development, including formal qualifications.
- Private medical insurance as employee wellbeing matters
- Stay fit with discounted gym memberships.
- Take advantage of the Bike to Work scheme for eco-friendly commuting.
- Keep your eyes sharp with eye care and flu jab services.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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