Director of Experience Product Management at TIAA, enhancing services for plan sponsors and consultants through strategic product leadership. Focused on client experience and innovation through AI.
About the role
- Product Manager driving development of state-level insurance strategies with a $20k Sign-On Bonus. Collaborating cross-functionally to deliver compliant, customer-focused insurance products.
Responsibilities
- Accountable for achieving/exceeding profit and growth targets in assigned geography
- Develops strategic vision and supporting roadmap that will profitably expand market share within assigned geography
- Conducts competitor analysis with a focus on rate trends and market entries and exits at the state level to identify opportunities for competitive rate adjustments
- Uses insights to recommend state-specific rate strategies that improve market position and support profitability goals
- Supports post-implementation monitoring to track performance of state-specific rate and product adjustments
- Performs data analysis to identify trends and provide insights for ongoing improvements
- Coordinates annual rate planning with underwriting, distribution, and other internal partners to determine rate levels and product updates
- Ensures rate decisions reflect state-specific considerations and strategic plans
- Communicates with Department of Insurance for moderately complex state rate filings and revisions
- Prepares and submits required documentation, addresses inquiries, and ensures timely responses to DOI feedback
- Works with internal partners to incorporate DOI-required adjustments and maintain compliance with state regulations throughout the rate revision process
- Escalates more complex cases to senior team members for further resolution
- Supervises the daily activities of direct reports to ensure task completion and alignment with business unit priorities
- Provides instructions, delivers regular feedback, and manages performance to support individual and team development
Requirements
- Minimum five years of experience required in insurance product management, pricing, or related
- Experience in a people leader or management role preferred
- Commercial Insurance product management experience highly preferred
- High School Diploma or equivalent required
- Bachelors degree preferred
- Graduate degree preferred
- Possess strong insurance product knowledge including commercial lines, property & casualty (P&C) lines, specialty lines, and other relevant types
- Strong verbal communication and listening skills
- Demonstrated written communication skills
- Effective interpersonal skills
- Demonstrated analytical skills
- Possesses strong technical aptitude
- Proficient in Microsoft Office suite
- Experience with PowerBI, SaaS, SQL preferred.
Benefits
- Medical
- Dental
- Vision
- Health Savings and Flexible Spending Accounts
- Life Insurance
- Paid Time Off
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