Fraud Analyst responsible for managing fraud investigations and supporting fraud risk strategies at a fintech company. Ensuring compliance and effective communication across teams.
About the role
- Technical support analyst providing first and second-level support to internal users. Responsible for troubleshooting and resolving IT issues while working in a hybrid environment.
Responsibilities
- Provide first and second-level technical support to internal users via phone, email, chat, or in-person.
- Document all support interactions in the Service Now ticketing system.
- Escalate unresolved issues to appropriate internal teams or vendors.
- Collaborate with other IT teams for process improvements.
- Provide training and guidance to users on IT procedures.
Requirements
- High school diploma or equivalent, Bachelor's degree preferred.
- 5 years of experience in a technical support role.
- Strong knowledge of Microsoft Windows, JAMF, and Microsoft Office.
- Familiarity with basic networking concepts (TCP/IP, DNS, DHCP).
- Excellent problem-solving skills.
- IT certifications such as CompTIA A+, Network+, or MCP are a plus.
Benefits
- Provide first and second-level technical support to internal users.
- Diagnose and troubleshoot hardware, software, and network issues.
- Assist with user account management tasks, including account creation.
- Maintain desktops, laptops, printers, and other peripherals.
- Collaborate with IT teams to identify and implement process improvements.
- Take ownership and responsibility of issues to resolution.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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