Principal Product Manager responsible for client solutioning process from legacy to new performance solutions at FactSet. Ensuring alignment with clients and cross-functional teams throughout the implementation phases.
Responsibilities
Responsible for discovery, strategy, success metrics, planning, launch, and optimization of the client solutioning process
Serve as the Performance Subject Matter Expert in client engagements during the solution creation phase of the sales & onboarding lifecycle
Partner with Sales, Professional Services, and Managed Services to understand client requirements
Produce comprehensive solution design documents to guide Professional Services team in crafting Statements of Work (SOW) for implementation
Maintain continuous communication with clients throughout the solutioning and implementation phases
Requirements
Extensive experience as a Performance Subject Matter Expert
Preferably hands-on experience in transitioning clients from legacy solutions such as SS&C Sylvan, SS&C Anova, Eagle Performance, Confluence StatPro, and FactSet B-One to new performance solutions
Strong background in leading client workshops, requirements gathering, and solution design
Proven ability to create detailed and actionable solution design documents and implementation plans
Demonstrated capability to work collaboratively across multiple internal teams and manage complex projects
Bachelor’s degree in STEM, finance, economics, or other relevant field, or equivalent experience
12+ years relevant experience
Benefits
Health, life, and disability insurance
Retirement savings plans
Discounted employee stock purchase program
Paid time off for holidays
Family leave
Company-wide wellness days
Flexible work accommodations
Career progression planning
Job title
Principal Product Manager – Performance Solutions Delivery Architecture
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