Consultor Especialista em Processos I atuando em rotinas administrativas e gestão de processos na Capco em Rio de Janeiro. Foco em apoio administrativo e controle de demandas.
About the role
- IT Consultant evaluating user site needs and administering user workstations in hybrid work environments. Managing user incidents with ticketing tools and analyzing user experience.
Responsibilities
- Evaluación de necesidades de clientes en torno al sitio de usuario.
- Administración de puesto de trabajo de usuario, gestión de usuarios, generación de scripts (PowerShell, Python, Bash), control remoto, ejecución de tareas remotas.
- Evaluación de incidencias de usuario con distintas herramientas de ticketing.
- Analizar y evaluar la experiencia de usuario de los sistemas.
Requirements
- Formación recomendable en CFGS o Grado en Tecnologías de la Información o similar.
- Experiencia recomendable de 3 años en administración de puesto de trabajo de usuario en entornos empresariales multinacionales de más de 2000 usuarios.
- Experiencia recomendable de al menos 3 años de herramientas de empaquetado de Apps.
- Conocimiento de Office, Citrix, Vmware, MSFT, AZURE y CRM.
- Obligatorio: nivel avanzado de catalán.
- Recomendable: nivel avanzado de inglés (valorable otros idiomas).
- Valorable certificaciones en entornos VDI (Microsoft/Citrix/VMware), conocimientos de Redes (TCP/IP, DNS, DHCP, etc.) y de lenguaje de scripting PowerShell, Python, etc.
- Deseable certificaciones en Microsoft Endpoint Administrator (MD-102) o similares, conocimientos en Microsoft Defender for Endpoint y soluciones de seguridad empresarial y experiencia en entornos híbridos (on-premise i cloud).
Benefits
- Inmejorable ambiente de trabajo y posibilidades de desarrollo profesional en una empresa en crecimiento.
- Plan de formación alineado con la estrategia corporativa.
- Desayuno 🍉, cafés ☕ y parking 🚗 GRATIS en la oficina.
- Opción de retribución flexible (tickets restaurante, cheques guardería, tarjeta transporte y seguro médico).
- Actividades de Teambuilding para fomentar el #trabajoenequipo y la #comunicacion.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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