Senior Enterprise Security Engineer performing security assessments and threat modeling for Salesforce systems. Collaborating with teams and defining security standards across diverse technology environments.
About the role
- Support Engineer providing technical assistance for F5 customers with cloud-based solutions. Collaborating with internal teams to resolve issues and advocate for customer needs.
Responsibilities
- Fix reported issues and advocate for the customer.
- Collaborate with sales and engineering teams to provide support to resellers, service providers, and enterprise customers, as well as end users via telephone, e-mail, Slack, and the web portal.
- Issue reproduction and concise documentation of solutions provided through technical notes, case studies, and knowledge base articles.
- Critical issue management and customer assurance when handling reported issues.
- Coordinate fixes by engineering or Site Reliability Engineers (SREs) when required and relay appropriate information to our partners and customers.
- Provide recommendations on how to improve supportability, reliability, availability, and serviceability based on lessons learned through issue resolution.
- Training and enabling our service partners to ensure they can effectively resolve customer issues.
Requirements
- 2 or more years of experience working in an operations environment.
- Background in customer service/support and IT, network, or IT security incident management.
- IT Security or IT Operations experience with corporate customers in production environments.
- Experience driving efficiency, handling growth, and delivering results.
- Good understanding of IT, Network, or IT SOC best practices and a real passion for continuous improvement.
- Strong organizational skills and work well with contacts in various business subject areas.
- Strong understanding of Networking and Layer 7 Protocols.
- Familiarity with Container technologies (Docker and Kubernetes).
- Knowledge of Data Representation types (XML, JSON, and YAML).
- Public cloud experience with Amazon Web Services (AWS), Google Cloud Platform (GCP) and/or Microsoft Azure is preferred.
- Security product/solutions experience (Firewalls, WAFs, DDoS) is preferred.
- Strong troubleshooting skills, independent, and collaborative.
- Approachable disposition and steadfast in delivering.
- Ability to prioritize and multitask when leading sophisticated technical issues.
- Phenomenal communicator in English.
- Proven understanding of routing and switching technologies.
- Ability to read different scripting and automation (Python, Shell, and Ansible).
- Experience with Virtualization technologies.
- Bachelor's degree in engineering or equivalent practical experience.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Fullstack Software Engineer focusing on security to ensure resilience and data protection at health tech company Alan. Involved in building foundational security and authentication systems.
Security Engineer building trust foundations for bare - metal platforms at OpenAI. Designing and operating core security infrastructure for reliable compute platforms across global infrastructure.
Cybersecurity Consultant involved in deploying security tools and supporting compliance projects in Andorra. Working with cross - functional teams to enhance cybersecurity measures and documentation.
Microsoft Success Manager helping partners grow secure, scalable Microsoft practices across ANZ. Championing Microsoft security solutions and supporting partner success strategies in the region.
Assistant AVP overseeing a 5 - member team for Access Management services in Pune and Mumbai, ensuring high standards of service delivery and compliance.
Own global security systems infrastructure for QVC, managing access control and networked security systems across multiple regions. Collaborate with IT to ensure security and technology initiatives meet organizational needs.
Sales Account Manager growing ADAPTIT Cybersecurity business in Greece and Cyprus. Responsible for client relations, sales pipeline, and collaboration with the cybersecurity team.
Information Security Engineer focusing on Identity & Access Management and SSO at Westfield. Design, operate, and mature enterprise authentication and federation capabilities.
Cyber Security Engineer responsible for operational support and development activities with Ping Identity. Collaborate with global teams to strengthen cybersecurity and improve customer satisfaction.