Technical Account Manager at Harvey providing expert technical support for enterprise clients to resolve complex issues effectively.
About the role
- Technical Account Manager serving as primary technical liaison for supply partners at Expedia Group. Managing integrations and driving operational excellence across various teams.
Responsibilities
- Manage the technical aspects of Expedia Group’s relationship with a portfolio of 3PI supply partners, partnering with Account Managers to deliver value and ensure operational excellence.
- Serve as the primary technical point of contact for partner integrations, API connectivity, and ongoing platform support.
- Monitor and audit integrations to ensure compliance with agreed technical and operational standards, resolving issues that affect supply performance and availability.
- Troubleshoot complex technical and operational challenges, coordinating with internal engineering and product teams to drive timely resolution.
- Advocate for partner needs within Expedia Group by translating business challenges into technical requirements and influencing product roadmaps.
- Collaborate with product and technology teams to prioritize enhancements, streamline workflows, and deliver scalable solutions for 3PI partners.
- Support the full partner lifecycle from technical sales consultation through onboarding, launch, and ongoing optimization.
- Provide structured reporting, insights, and recommendations to partners on system performance, error handling, and optimization opportunities.
- Create clear and concise technical documentation, communications, and training materials tailored to both technical and non-technical audiences.
Requirements
- Bachelor’s degree in engineering, computer science, business, or a related technical field; or equivalent professional experience
- 5+ years of experience in technical account management, partner integrations, product support, or project management in the technology or travel sector
- Strong understanding of APIs, system integrations, and technical troubleshooting
- Proven ability to lead complex projects across multiple stakeholders, balancing timelines, priorities, and risks
- Strong analytical and problem-solving skills, with experience interpreting data to identify trends and recommend improvements
- Excellent communication skills, with the ability to explain complex technical topics to both technical and non-technical stakeholders
- Track record of building and maintaining strong relationships with both business and technical teams
- Knowledge of the travel industry, distribution systems, or travel technology products is a strong plus
- Highly motivated, self-starter mindset with the ability to thrive in a fast-paced, matrixed environment.
Benefits
- full benefits package
- exciting travel perks
- generous time-off
- parental leave
- flexible work model
- career development resources
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Technical Account Manager at Adobe helping large enterprises navigate Adobe Experience Cloud solutions and operational needs through strong customer relationships and technical expertise.
Junior Technical Account Manager responsible for supporting health plans with technical updates. Collaborating with teams and managing client relationships to enhance service delivery.
Technical Account Manager managing technical needs of advertising partners and clients at Samsung Ads. Leading integration efforts and providing training while enhancing client strategies.
Technical Account Manager supporting Tier 1 clients at Fiserv, a global fintech leader. Delivering world - class service and innovative solutions to complex technical needs.
Technical Account Manager in a Managed Service Provider managing client IT environments. Bridging technical operations and business leadership to ensure compliance and stability.
Technical Account Manager providing proactive leadership and support to Proofpoint’s strategic customers. Managing technical interactions and ensuring customer satisfaction in cybersecurity solutions.
Technical Account Manager serving enterprise accounts at Acceldata, ensuring technical success and value realization in data observability solutions. Partnering with sales, product, and engineering teams for strategic planning and implementation.
Technical Account Manager enabling organizations to deploy enterprise AI at scale. Building long - term customer relationships and coordinating project outcomes across technical teams.
Technical Account Manager supporting EMEA customer base for Benchling's biotech R&D platform. Building relationships and ensuring customer success post - go - live.